Outbound Call Center Agent

🕒 September 19

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Compass Experience Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

Consulting • Food & Beverage • Logistics

Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.

📋 Description

• Conduct proactive outbound calls to existing healthcare members to promote the online mobile app • Educate members on app features and wellness benefits, including scheduling appointments, viewing test results, and medication reminders • Guide members through the app download and registration process by phone • Provide basic troubleshooting support • Navigate sensitive health conversations with empathy, professionalism, and adherence to privacy standards • Document interactions, download conversions, and member feedback in the healthcare CRM database • Maintain compliance with HIPAA regulations and company quality metrics • Act as a brand ambassador and digital guide to drive digital adoption

🎯 Requirements

• Dedicated, quiet, distraction-free home office space • Highly stable internet connection and reliable power supply • Highly comfortable with smartphones and apps • Ability to explain digital steps to users who may not be technically inclined • High school diploma or equivalent required • Minimum 2+ years of call center experience • At least 1 year of outbound calling experience, including telemarketing, outbound sales, or proactive collections/outreach • Exceptional verbal communication, patience, active listening, and a warm, professional phone presence • Strong understanding of, or ability to quickly learn and maintain, HIPAA privacy rules • Flexibility to work any primary shift, including Saturdays, during the campaign hours of 8:00 AM–8:00 PM EST, 6 days a week

🏖️ Benefits

• Individual monthly performance-based bonuses based on app adoption and registration rate quotas achieved • Necessary computer and technical equipment provided • Comprehensive medical, dental, and vision insurance • Paid Time Off (PTO)