Senior Sales Account Executive, BPO / CX Solutions

🕒 September 19

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

🧑‍💼 Account Executive

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Compass Experience Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

Consulting • Food & Beverage • Logistics

Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.

📋 Description

• Source and qualify new leads across target industries via email, LinkedIn, and phone outreach • Own the full sales cycle from initial contact through pitching services, negotiating terms, and closing • Build and manage a personal sales pipeline • Maintain accurate, real-time data in HubSpot for forecasting and reporting • Diagnose prospect needs and lead solution-based consultative sales conversations • Develop deep knowledge of BPO services, including Customer Support, HR / Employee Support, and IT Help Desk • Sell to practitioners, directors, and executive decision-makers • Understand pricing and negotiate confidently to close profitable business • Track industry, customer service technology, platform, and competitor trends • Champion customer experience as a business growth engine • Support sales operations through data management, reporting, and HubSpot maintenance • Drive new revenue and contribute to client-base growth

🎯 Requirements

• Bachelor's degree in business, marketing, or a related field is highly preferred • 5+ years of direct sales experience closing and exceeding quota, selling to multiple levels of an organization; ideally within the BPO / CX outsourcing industry • A true hunter's mindset; self-source, chase, and close • Strong consultative sales skills • CRM proficiency; independently manage the full pipeline and report accurately in the CRM • Hands-on HubSpot experience is highly preferred; Apollo and Surfe also preferred • Comfort owning deal economics and leading price negotiations • Familiarity and comfort using AI tools such as Claude, ChatGPT, and Gemini • A passion for customer care • Experience in a service environment; start-up experience a plus • A network of potential clients across target industries • Demonstrated proficiency in Google Workspace, including Docs, Sheets, Slides, and Drive • Willingness and ability to travel approximately 40% of the time • Excellent verbal and written communication skills • Strong presentation and negotiation abilities • Self-directed learner who proactively closes knowledge gaps • Self-starter with a results-oriented mindset and ability to work independently • Comfortable sending cold emails, making cold calls, and initiating outreach via professional networking sites • Highly organized and attentive to detail, particularly regarding data entry and reporting

🏖️ Benefits

• Sales Commission, plus competitive base salary • Paid Time Off (PTO) • Comprehensive benefits package (medical, dental, vision) • 100% Remote work • Inclusive environment • Growth opportunities