Healthcare Call Center Representative

🕒 September 11

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Handle telehealth-based phone calls and email inquiries • Manage a steady volume of incoming customer calls while navigating multiple systems • Answer questions about services, provider availability, insurance coverage, and visit costs • Assist patients in scheduling virtual consultations with healthcare providers • Provide technical assistance with enrollment, scheduling, joining telehealth visits, and account information • Investigate incorrect costs, refund requests, and insurance coverage issues; escalate cases to billing • Guide patients through self-service options for visit history, sick slips, prescription information, and medical records • Gather patient feedback on provider quality, self-service usability, and visit connectivity

🎯 Requirements

• Open flexibility for 24/7/365 hours of operation • Availability to work weekends • High school diploma, GED, or college degree • Successful completion of a customer service assessment and computer typing test • Successful completion of a background check • Completion of a mandatory paid training program with 100% attendance, including a 3-week virtual training class and 1 week of nesting • Ability to navigate 3 systems and handle an average of 20 calls per day • High-speed home internet with 25 Mbps download and 10 Mbps upload speed • Ability to hardwire the work computer to the home modem via Ethernet • Satellite and wireless internet are not acceptable • Quiet, distraction-free workspace with no unauthorized persons or electronics during working hours

🏖️ Benefits

• Health benefits (medical, dental, vision) available on the first day of employment • Paid time off accrued after 180 days of employment • Fully work from home • Employer-provided equipment (computer, monitor, mouse, keyboard, headset, Ethernet cord, power cables) • Mandatory training is paid • Retirement savings plan • Paid holidays • Life and disability insurance • Voluntary dental and vision programs • Potential bonus or incentive based on business need