Medical Contact Center Associate I

Job not on LinkedIn

🕒 September 9

🇺🇸 United States – Remote

💵 $27 - $35 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lifelancer

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Pre Seed Round on 2022-03

Consulting • Healthcare • Logistics

Lifelancer is an AI-powered talent hiring platform that connects employers with skilled professionals in the Life Sciences, Pharmaceutical, and IT sectors. It enables individuals to create profiles showcasing their skills, get matched with high-paying international jobs or projects, and facilitates hiring and payroll for employers in multiple countries. The platform aims to streamline the hiring process with efficient AI sourcing and compliance support.

📋 Description

• Respond to medical information queries, product quality complaints, and general queries via telephone, email, fax, and other channels • Receive, record, and report adverse drug reactions within regulatory and internal WI/SOP timelines • Execute drug safety data management processes, including call intake, call dialogue documentation, peer review, and case follow-up • Track information and metrics • Perform ongoing quality control of defined process steps • Support training and reconciliation of data from multiple sources • Assume responsibility for the quality of processed data • Perform other assigned duties • Occasionally drive to site locations and travel domestically and internationally

🎯 Requirements

• Bachelor's or Master's in Pharmacy, Life Science, Medical Science, or related area plus 1 to 2 years of safety experience • BS/BA plus 1 to 2 years of safety experience • MA/MS/PharmD plus 1 to 2 years of safety experience • Associate degree plus 3-4 years relevant experience, or 2 years safety experience • Non-degree plus 4-5 years relevant experience, or 2 years safety experience • Relevant and equivalent experience may be considered in lieu of educational requirements • Good written and verbal communication skills • Ability to receive and manage inbound and outbound calls • Ability to analyze and synthesize medical information • Understanding of regulatory requirements, pharmacovigilance practices, and ICH GCP guidelines • Technical proficiency with Microsoft Office suite applications • High degree of accuracy and attention to detail • Ability to work independently with moderate supervision and function as a team player • Legal entitlement to work in the US without employer-sponsored work permits; position is not eligible for sponsorship • Availability between 8 a.m. and 8 p.m. • Regular and consistent attendance • Ability to use varied computer software and perform the listed physical requirements • Preferred disciplines include Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry • Call center process experience preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(K) • Paid time off (PTO) or Flexible time off (FTO) • Comprehensive benefits for eligible regular full-time or part-time employees working 20 or more hours per week