Support Engineer

Job not on LinkedIn

🔥 31 minutes ago

🌏 Anywhere in the World

💵 $85k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Confiant Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📣 Marketing

🔒 Cybersecurity

Consulting • Marketing • Cybersecurity

Confiant Inc. is an online ad security and quality SaaS provider that detects and blocks malvertising and malicious ads, protecting publishers, platforms, and brands from ad-based attacks. The company monitors client- and server-side impressions at scale, provides real-time detection and contextual alerts, and emphasizes low false positives, broad ad-tech coverage, and actionable intelligence to preserve revenue and trust.

📋 Description

• Triage and drive resolution of live malvertising incidents, including redirects, malware, scareware, scams, and prohibited creatives. • Coordinate with the Security team on sophisticated cases. • Evaluate reported and flagged ads and apply or refine blocking specifications. • Resolve miscategorization, false-positive, and false-negative disputes. • Use ad traces, network/DevTools analysis, and device, geographic, and environment testing to reproduce issues. • Trace malicious redirect chains through ad markup and explain root cause. • Run script verifications and enable coverage on new properties and formats, including display, video, and in-app. • Troubleshoot wrapper, Prebid, APS, and API configurations. • Investigate impression and monitoring discrepancies and produce ad-hoc reports. • Serve as a technical resource for customer-facing teams and an escalation point for the Customer organization. • Relay customer feedback and recurring pain points to Product and provide insights to improve the platform.

🎯 Requirements

• 3+ years in a Support Engineering, Technical Support, or Trust & Safety / security-operations role. • Working experience in ad operations or another AdTech-adjacent position. • Able to read and debug JavaScript and ad markup, and to trace redirect chains and creative behavior. • Hands-on proficiency with browser and network debugging tools (Chrome DevTools, HAR/network waterfall analysis). • Comfort operating a high-volume queue: triaging and prioritizing time-sensitive escalations and communicating clearly during active incidents. • Excellent written and verbal communication; you can explain a technical root cause to a non-technical contact. • Exceptional organization, attention to detail, accountability, and transparency. • An investigative mindset and entrepreneurial spirit — you dig until you find the real cause. • Passion for web technologies and for staying current with malvertising and industry trends. • Ability to demonstrate and whiteboard the Confiant product suite to customers and partners. • Familiarity with Google Ad Manager or other major ad servers. • Familiarity with Python and PHP for scripting. • Knowledge of programmatic ad serving and the SSP/DSP supply chain. • Hands-on experience debugging header-bidding technologies such as Prebid.js and wrapper setups. • Experience with VAST/video and in-app (SDK) ad debugging. • Experience debugging with Claude. • Comfort with regular expressions and basic SQL or dashboard/reporting tools for discrepancy and ad-hoc analysis. • Exposure to security or trust-and-safety concepts (malware, phishing, cloaking, redirect techniques).

🏖️ Benefits

• Fully Remote • Unlimited Paid Time Off • Sabbatical • Stock Option Plan • Exceptional Health Care Plans (Medical, Dental & Vision) • FSA & Commuter Benefits • Employee Sponsored Disability & Life Insurance • 401(k) Plan with Automatic Employer Contribution • Enhanced and Extended Family Leave • Learning & Development Budget • Yearly Office Supply Stipend • Free Global Co-Working Membership