Customer Care Representative – Billing

Job not on LinkedIn

🕒 September 11

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Connect America

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🏭 Manufacturing

🏥 Healthcare

🤖 Artificial Intelligence

💰 Private Equity Round on 2010-01

Manufacturing • Healthcare • Artificial Intelligence

Connect America is a leading provider of digital health solutions focused on remote patient monitoring and connective care solutions. Their innovative platform integrates connected devices with tech-enabled remote care services, analytics, and a 24/7 concierge call center, empowering individuals to age safely and independently at home. With an AI virtual health assistant and robust analytics engine, they enhance patient engagement, medication adherence, and overall health outcomes while reducing unnecessary hospitalizations and healthcare costs.

📋 Description

• Handle a high volume of inbound customer calls regarding invoices, payments, account balances, credits, refunds, and billing transactions • Deliver exceptional customer service while maintaining professionalism, empathy, and accuracy • Review customer account information and process payments accurately and efficiently • Navigate multiple systems simultaneously while assisting customers over the phone • Document customer interactions, account updates, and resolutions within company systems • Maintain and update customer information, including account details, contact information, and account preferences • Research billing concerns and work toward timely and accurate resolution in accordance with company policies and procedures • Use active listening, problem-solving, and communication skills to identify customer needs and provide effective solutions • Resolve customer concerns professionally while promoting customer satisfaction and retention • Escalate complex billing issues through appropriate channels when necessary • Meet individual and team performance expectations related to quality, productivity, attendance, customer experience, and call handling metrics • Maintain confidentiality of customer information and comply with company policies and procedures • Work effectively in a team environment to support departmental and organizational goals

🎯 Requirements

• High school diploma or equivalent required • Six months or more of customer service, call center, billing support, or related experience preferred • Ability to work in a fast-paced, phone-based customer service environment with frequent customer interactions throughout the workday • Proficiency with computer applications and the ability to navigate multiple systems simultaneously while speaking with customers • Strong verbal and written communication skills • Commitment to delivering exceptional customer service through appropriate follow-through, urgency, and accountability • Strong time management, organizational, and prioritization skills • Ability to maintain a high degree of accuracy and attention to detail • Ability to learn new processes, systems, and procedures quickly • Strong problem-solving skills and ability to handle customer concerns professionally • Ability to work effectively both independently and as part of a team • Must comply with drug-free workplace requirements • Must meet lawful workforce requirements through the E-Verify hiring process