Customer Service Representative

Job not on LinkedIn

🕒 5 days ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Connect America

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🏭 Manufacturing

🏥 Healthcare

🤖 Artificial Intelligence

💰 Private Equity Round on 2010-01

Manufacturing • Healthcare • Artificial Intelligence

Connect America is a leading provider of digital health solutions focused on remote patient monitoring and connective care solutions. Their innovative platform integrates connected devices with tech-enabled remote care services, analytics, and a 24/7 concierge call center, empowering individuals to age safely and independently at home. With an AI virtual health assistant and robust analytics engine, they enhance patient engagement, medication adherence, and overall health outcomes while reducing unnecessary hospitalizations and healthcare costs.

📋 Description

• Manage large amounts of inbound and outbound calls in a timely manner • Follow communication “scripts” when handling different topics • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Have knowledge on all services and equipment offered by company • Be able to answer frequently asked questions by client • Meet all call and appointment target expectations • Keep records of all contacts in Company database’s

🎯 Requirements

• Excellent customer service and people skills and must be able to work independently or with a team • Must have 6 months to one year of customer service experience (heavy phone volume and data entry strongly preferred) • Strong phone and verbal communication skills • Strong Listening Skills • Attention to Detail • Ability to set priorities and manage time effectively • Strong computer proficiency with Microsoft Excel, Word and Outlook • High School Graduate or General Education Degree (GED)