Customer Happiness Ambassador

🕒 July 22

🇨🇦 Canada – Remote

💵 $50k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 40%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cozey

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏭 Manufacturing

📦 Logistics

🏨 Hospitality

💰 Venture Round on 2022-06

Manufacturing • Logistics • Hospitality

Cozey is a furniture company based in Montreal, specializing in modern and customizable modular sofas, sofa-beds, lounge chairs, storage solutions, and home accessories. Cozey emphasizes simplicity, convenience, and ease of customization in their furniture designs, offering customers a variety of products to choose from, including seating, tables, washable rugs, and storage. The company also provides fast and free shipping, financing options, and free swatches to help customers find the perfect fit for their homes. Cozey's products are featured in several collections such as the Ciello, Atmosphere, and Neptune collections. Customers can visit their physical stores in Toronto and New York to explore their offerings in person.

📋 Description

• Engage with customers through emails, live chats, social media, phone calls, and video consultations • Keep up-to-date with products, launches, and promotions • Address customer concerns regarding orders, checkout, or product assembly • Proactively follow up with customers after interactions • Creatively solve post-sales issues to ensure customer satisfaction • Work with the operations team to manage and fulfill special orders • Identify and implement process improvements • Handle multiple tasks and adapt quickly to changing job requirements

🎯 Requirements

• One year of experience • Remarkable achievements • Comfortable with innovative technologies, including AI tools like ChatGPT • Bilingual proficiency in English and French is essential • Availability from 8AM to 12AM EST, 7 days a week (40-hour week) • Priority given to candidates available to work evenings and weekends • Previous customer service experience in a contact centre is beneficial but not required

🏖️ Benefits

• Work from home or enjoy a dog-friendly office setting — hybrid or fully remote to your liking • 3 weeks of vacation • Comprehensive group benefits after 3 months • 40-hour work week • Opportunities for career advancement • Inclusive and dynamic culture valuing diversity • Potential for salary growth

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