Customer Service Representative

Job not on LinkedIn

🕒 3 days ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $45.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bertelsmann SE & Co. KGaA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

Bertelsmann SE & Co. KGaA is a global media and education company that has evolved from a small book publisher founded in 1835 into a diverse organization with over 80,000 employees worldwide. The company operates various business units, including the RTL Group, Penguin Random House, BMG, Arvato Group, Bertelsmann Marketing Services, and Bertelsmann Education Group, which offer job opportunities across about 50 countries. Bertelsmann is dedicated to fostering an equitable and inclusive workplace, encouraging personal initiative, creativity, and diverse perspectives among its workforce.

📋 Description

• Serve as a primary point of contact for customers, sales representatives, and internal and external business partners via phone and email • Maintain accurate interaction records and provide timely, professional responses • Research and process customer orders • Investigate order status and fulfillment issues using SAP and related business applications • Research shipment status, delivery concerns, shortages, damages, missing items, and other order-related issues • Coordinate with warehouse, transportation, and other internal teams to identify solutions and communicate updates to customers • Collaborate with internal departments and business stakeholders to resolve complex inquiries and fulfillment challenges • Support an exceptional customer experience

🎯 Requirements

• High school diploma or equivalent required • Some college preferred • Two to three years of prior customer service experience • Strong written and verbal communication skills • Excellent listening, problem-solving, organizational, and prioritization skills • Ability to work independently, exercise sound judgment, take ownership of responsibilities, and collaborate effectively within a team • Proficiency with computers and business applications, including Microsoft Excel and Outlook and email-based customer support • Ability to learn and navigate multiple systems, research information, analyze data, document findings accurately, and apply established procedures to resolve customer issues • Experience with SAP and MARC is a plus • Experience with ticketing, case management, contact center, or CRM platforms preferred • Professional, patient, and empathetic phone presence • Strong attention to detail and commitment to accuracy • Bilingual or multilingual fluency is a plus; German, Japanese, Chinese, Spanish, and French are desirable but not required

🏖️ Benefits

• Eligible for bonus or profit share, contingent on the company's results • Remote work option • Office-based work option • Monday through Friday working hours