Support Specialist I

🕒 2 days ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $15 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Patterson Companies, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1877

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Patterson Companies, Inc. is a leading distributor and provider of products, technologies, services, and business solutions for the dental and animal health markets. The company has a comprehensive portfolio and distribution network, supported by a dedicated workforce, aimed at enhancing oral and animal health worldwide. Patterson serves customers across North America and the United Kingdom, offering expertise and support as a trusted partner in these markets.

📋 Description

• Respond to inbound and outbound customer calls • Provide technical support and answer how-to questions • Consult on workflow inquiries involving software, services, peripheral devices, and equipment • Provide verbal guidance and remote connection support to customers' computers • Document inquiries, clarifying details, steps taken, resources used, resolution status, and next steps in CRM systems • Enter tickets as needed and complete follow-up actions • Provide a positive customer experience and engagement • Utilize available resources and follow escalation channels, company procedures, and policies • Meet or exceed department performance metrics • Maintain technical proficiency through continued education • Communicate and escalate issues with customers, peers, and leadership • Follow department processes, procedures, schedules, and workforce-system requirements • Learn new skillsets aligned with evolving business needs • Perform other duties as assigned

🎯 Requirements

• High School Diploma or Equivalent • 1 year Customer service experience • 1 year experience with customer relationship management, point of sale, or similar systems with basic troubleshooting • 2 years experience with practical application of Microsoft Operating Systems and Platforms, including Windows, Excel, Outlook, Word, and PowerPoint • Strong customer service orientation • Excellent written and verbal communication skills • Ability to multitask while troubleshooting, documenting, and engaging with customers • Ability to type 50+ WPM • Ability to learn new content related to systems, products, and applications quickly • Ability to follow guidelines, procedures, and problem-solving steps while utilizing resources efficiently • Ability to properly manage time and adhere to schedules • Ability to work with customer data and follow protocols to prevent data loss • Demonstrated reliability through attendance and punctuality • Ability to communicate with customers, peers, and leaders in accordance with Patterson’s Code of Conduct and core values • Associate's Degree (preferred) • Technical certifications (preferred) • 2 years technical experience supporting software, computer hardware, networks, or other technical troubleshooting (preferred)

🏖️ Benefits

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program • 401(k) Match Retirement Savings Plan • Paid Time Off (PTO) • Holiday Pay & Floating Holidays • Volunteer Time Off (VTO) • Educational Assistance Program • Full Paid Parental and Adoption Leave • LifeWorks (Employee Assistance Program) • Patterson Perks Program • Competitive benefits • Unique incentive programs and rewards for eligible employees