Product Engineer

🕒 July 1

🇺🇸 United States – Remote

💵 $185k - $235k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💻 Full-stack Engineer

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Build zero-to-one AI product experiences from early concept through prototype, validation, and productionization. • Work with users, product managers, designers, researchers, engineers, and customer-facing teams to identify high-impact opportunities. • Translate ambiguous customer needs and product ideas into clear workflows, interfaces, and technical designs. • Build and improve AI agent development, testing, evaluation, monitoring, and optimization workflows. • Use product data, user feedback, and evaluation results to understand what is working and what needs to improve. • Create clear demos, product notes, technical docs, and recommendations that help teams align and move faster. • Help define the product and technical bar for AI-native experiences at Cresta.

🎯 Requirements

• 5+ years as a software/ML engineer on user-facing systems with strong full-stack engineering skills. • Experience building and shipping products or major features with significant end-to-end ownership. • Hands-on experience with LLMs, AI agents, AI workflows or applied ML products. • Strong product judgment and the ability to simplify complex technical ideas into intuitive user experiences. • Comfort working in ambiguous problem spaces where the right answer is not yet obvious. • Ability to move quickly from idea to prototype while maintaining strong engineering rigor. • Strong communication skills, especially when explaining technical concepts to cross-functional audiences.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees