Program Director

🕒 April 2

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 58%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Own the success of large-scale, multi-phase AI transformation programs for Cresta’s top enterprise customers, ensuring business outcomes across multiple business units and geographies • Serve as senior point of contact, executive sponsor, and trusted advisor to C-suite and VP-level customer stakeholders • Provide strategic direction, thought leadership, and proactive guidance on maximizing ROI from Cresta’s platform • Lead matrixed Implementation Managers, Solution Architects, Conversation Design, and Customer Engineering teams • Deliver complex implementations on time and within scope while balancing speed, quality, and customer satisfaction • Partner with Sales Leadership, Customer Success, Product, and Engineering to align strategic initiatives, forecast expansion opportunities, and drive long-term customer growth • Standardize delivery practices, governance models, and success frameworks across accounts • Apply technical product knowledge and Cresta configuration methodology to assess critical paths and overcome roadblocks • Represent the customer voice to Cresta’s Executive Team and influence product direction, go-to-market strategy, and delivery innovation

🎯 Requirements

• 12+ years of experience in enterprise customer delivery, professional services, or program management roles within SaaS, AI, or CX transformation domains • Proven success leading large-scale software deployments for Fortune 500 customers with >$5M in ARR and multiple stakeholder groups • 3+ years of experience managing or mentoring implementation or delivery teams • Deep expertise in executive engagement, enterprise governance, and change management for complex technology programs • Exceptional communication and executive presence — able to influence C-level audiences and synthesize complex technical and business topics with clarity • Strong financial acumen and ability to connect technical outcomes to business value and ROI • Adept at building trusted, long-term relationships across Sales, Customer Success, and Product organizations • Comfortable operating in a fast-paced, high-growth environment with ambiguity and autonomy • Willingness to travel up to 20% for executive engagements and key customer milestones • Experience with contact center technology, conversational AI, or analytics platforms strongly preferred

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees • Bonus • Equity