Collision Performance Support Specialist

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CSN Collision Centres

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2002

🚗 Transport

👥 B2C

Transport • B2C

CSN Collision Centres is a leading provider of high-quality collision repair services across Canada. With over 200 locations, CSN Collision is recognized for its expert auto body repairs, scratch and dent repair, windshield and glass repair, and vehicle paint services. Known for its state-of-the-art equipment and highly trained technicians, CSN Collision delivers exceptional customer service and offers a National Lifetime Warranty on all repairs. The company is proud to have more OEM certifications than any other network in Canada, ensuring that they provide safe and reliable repairs for any make and model. Their commitment to customer satisfaction involves free contact-free estimates and 24-hour towing assistance, making them a top choice for collision repairs.

📋 Description

• Lead the onboarding process for new CSN Licensee locations across Canada. • Guide new Licensees through CSN systems, operational processes, KPIs, and insurer program expectations. • Assess shop operations and identify opportunities to improve efficiency and performance. • Help establish operational workflows, best practices, and standard operating procedures. • Coordinate with internal CSN departments to ensure a seamless onboarding experience. • Transition fully onboarded Licensees to the appropriate Field Operations Manager for ongoing support. • Provide onboarding support to U.S. operations when required. • Provide coaching and operational support to newly onboarded Licensees. • Identify performance gaps and recommend practical solutions to improve shop performance. • Support continuous improvement initiatives focused on productivity, cycle time, repair quality, customer experience, and operational consistency. • Monitor progress through regular follow-up and performance tracking. • Build strong relationships with Licensees while acting as a trusted operational advisor. • Collaborate with the Programs & Services and Training teams to develop operational resources, tools, and best practices. • Provide operational feedback and performance updates to Field Operations leadership. • Support strategic initiatives and department projects as required. • Assist the Field Operations Team during periods of increased business demand.

🎯 Requirements

• 5–8+ years of progressive experience within the collision repair industry is A MUST. • Collision Estimator • Repair Planner • Assistant General Manager • Production Manager • Shop Operations Leader • Collision Centre Management • Thorough understanding of collision repair centre operations. • Hands-on experience using industry estimating platforms, including: • Mitchell • Audatex • Other collision management software • Strong understanding of: • Collision repair workflows • Production processes • KPIs • Repair planning • Cycle time • Customer experience • Insurer performance expectations • Excellent computer skills with the ability to quickly learn new systems and software. • Highly organized with exceptional attention to detail. • Strong analytical and problem-solving abilities. • Able to work independently while managing multiple priorities in a remote environment. • Excellent verbal and written communication skills. • Valid driver's licence. • Bilingual (English/French) is considered an asset.

🏖️ Benefits

• Competitive base salary • Performance-based bonus program • Comprehensive benefits package • Fully remote work environment • Opportunities for professional development and career growth • A collaborative and supportive team culture