Seller Support Agent

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Tilt

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛍️ eCommerce

🛒 Retail

👥 B2C

eCommerce • Retail • B2C

Tilt is a dynamic platform that provides an interactive shopping experience through live shows, auctions, and giveaways. Users can download the Tilt app to become sellers and participate in live retail activities. Tilt integrates a lively shopping environment with technological ease, where buyers and sellers connect in real-time.

📋 Description

• You'll own the seller support experience: the tickets, the escalations, the moments a seller needs someone in their corner. • Respond to seller tickets across chat and email: payouts, orders, shipping, disputes, account access • Learn to investigate end to end. Dig into orders, payments, and shipping data to find the real cause, not just the symptom • Get comfortable supporting sellers live during selling events, where answers are needed in minutes • Handle live selling events with confidence, becoming a steady presence when sellers need fast answers • Escalate the right things to product and engineering with clear context, so real problems get fixed, not just patched • Spot recurring issues and flag them before they become bigger ones • Build the instincts to know when to solve it yourself and when to pull someone else in

🎯 Requirements

• Previous experience in customer or seller support, ideally at a marketplace, e-commerce business, or fast-moving startup • Happy to work weekends after training. Not an occasional ask, a core part of the role • Clear, warm, plain-English writer. You can explain a tricky situation without jargon • Strong problem-solver, calm under pressure, and organised enough to run a busy queue • Support tools (Zendesk, Intercom). Payments, payouts, or shipping/logistics experience. Interest in trading cards, collectables, or live commerce.

🏖️ Benefits

• 29 days off • Your birthday off, no questions asked • Share options to become a true stakeholder in our success.