Customer Service Representative

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cubic Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1951

🚗 Transport

🎖️ Defense

Transport • Defense • Technology

Cubic Corporation is a leading provider of integrated technology solutions for transportation and defense industries. The company focuses on creating technology that enhances transportation systems, making daily journeys more convenient, efficient, and safe. Additionally, Cubic is a key player in the defense sector, delivering mission-inspired solutions that enable assured data access and digital intelligence, aiming to improve mission success and safety for military and intelligence personnel. Cubic collaborates on programs like DARPA's Air Combat Evolution and is involved in smart ticketing solutions for public transportation. Through innovation and service, Cubic aims to solve global challenges and improve customer and partner experiences.

📋 Description

• Respond to incoming customer calls promptly and courteously • Process customer transactions, including payments, refunds, and account updates • Document customer interactions, transactions, and relevant data in the system • Address customer questions and troubleshoot issues • Escalate complex cases when necessary • Provide information regarding products, fare media, programs, and related services • Ensure compliance with company policies, regulatory requirements, and internal procedures • Maintain proper recordkeeping • Meet or exceed KPIs, including call handling time, first-call resolution, and transaction accuracy • Maintain superior service quality

🎯 Requirements

• High school diploma or equivalent required • Previous customer service experience, preferably in a call center, retail, or high-volume service environment, is strongly preferred • Strong communication, problem-solving, and interpersonal skills • Ability to manage challenging situations professionally • Proficiency in computer systems and data entry • Experience using CRM or call center platforms is a plus • Availability to work extended hours, weekends, or holidays based on business needs • Applicants must reside in the Greater Vancouver area

🏖️ Benefits

• Full-time employee position