Senior Software Engineer – Backend Platform

🕒 July 10

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

📣 Marketing

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Design and evolve distributed systems in Go to handle billions of daily events and messages and store and index petabytes of data • Lead architectural decisions around performance, reliability, and real-time event processing • Improve service-to-service communication through better APIs, messaging systems, and event-driven patterns • Work across teams to uncover bottlenecks and system issues, and lead initiatives to resolve them for a smoother customer experience • Tackle high-throughput challenges across data pipelines, queues, and scheduling infrastructure • Able to debug production systems at scale using effective instrumentation, and resolve issues quickly and confidently • Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship • Leverage AI tools to prototype, move faster, and make better decisions.

🎯 Requirements

• Significant experience (typically 10+ years) building scalable, distributed systems in Go (or similar statically typed languages) • Deep experience with databases - relational (MySQL, Postgres) and non-relational (DynamoDB, BigTable) - and how to make them fast • Comfort working in cloud-native environments (AWS, GCP) • Familiarity with APIs, observability, and operating production systems • A bias for action over perfection, and pride in owning technical decisions.

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. • 16 weeks paid parental leave • Unlimited PTO • Stipends for remote work and wellness • Professional development budget • More.