Staff Software Engineer, Product

🕒 September 24

🏈 North America – Remote

💵 $200k - $280k / year

⏰ Full Time

🔴 Lead

🧑‍💻 Full-stack Engineer

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

📣 Marketing

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Own important, ambiguous problems from initial framing through launch and iteration • Set direction, align partners, and stay accountable for results • Partner with product, design, and data to shape priorities, scope work, and define success metrics • Lead technical decisions across architecture, performance, reliability, and maintainability • Lead work across teams and systems, build alignment, resolve technical disagreements, and keep complex initiatives moving • Improve engineering practices through mentorship, reusable patterns, and clear technical guidance • Use AI throughout engineering work and help the team improve AI workflows and automation • Participate in an on-call rotation as required

🎯 Requirements

• Track record of leading complex work across teams or systems and delivering meaningful customer, business, or engineering outcomes • Strong backend engineering experience, with ability to work across the stack and lead end-to-end technical decisions • Strong product and technical judgment, especially when the problem or path forward is unclear • Ability to influence experienced peers and align teams without formal authority • Experience using metrics, experimentation, and observability to guide decisions and improve production systems • Regular, hands-on use of AI across the software development lifecycle • Judgment to adapt as AI tools change while remaining accountable for quality, security, and outcomes • Experience improving how a broader team uses AI is a strong plus • Must complete a background check and employment verifications

🏖️ Benefits

• 10% annual bonus target • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • Unlimited PTO • Stipends for remote work and wellness • Professional development budget

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