Technical Support Engineer

Job not on LinkedIn

🔥 1 hour ago

🇨🇦 Canada – Remote

💵 $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

📣 Marketing

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Communicate directly with customers via the Support Center • Triage a diverse range of support tickets • Improve support processes • Conduct regular touch points with Product and Customer Success teams • Help new and existing customers get up and running with the product • Diagnose complex customer situations • Help companies achieve their business goals • Provide support through email and live chat • Advocate for product improvements based on customer interactions • Use Zendesk for ticketing, Linear for bug tracking, Zapier for workflow automation, Notion and Slack for collaboration, and Zoom or Roam for pairing and video calls

🎯 Requirements

• Located in Canada • Working hours align with Central or Mountain time zone • Rotating weekend support coverage • Experience in a technical support role and/or customer-facing role • Familiarity or comfort with offering live channel support • Understanding of basic programming concepts, including APIs, variables, if-else statements, and loops • Javascript knowledge is an advantage • Excellent written and verbal communication skills • Self-starter attitude • Previous work for a SaaS company or understanding of technical platforms • Ability to work in a fast-paced, team environment • Marketing Automation industry experience or experience supporting email marketing/business communication tools is a plus • Final candidates must complete a background check and employment verifications

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • Unlimited PTO • Stipends for remote work and wellness • Professional development budget • Career growth opportunities across Engineering, Product, and Customer Success Teams