Technical Support Analyst

🔥 13 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tecsys Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

🏥 Healthcare

☁️ SaaS

📦 Logistics

Healthcare • SaaS • Logistics

Tecsys Inc. is a leading provider of supply chain management software and services designed to streamline operations in various industries. Known for its expertise in Warehouse Management Systems (WMS), Tecsys serves sectors including healthcare, distribution, 3PL, retail, and e-commerce. The company's Elite and Omni platforms offer comprehensive solutions for inventory management, transportation management, and order fulfillment. With a focus on healthcare supply chain integration, Tecsys helps organizations achieve high efficiency, cost savings, and improved patient care through innovative technology solutions.

📋 Description

• Own and work cases from an incoming ServiceNow queue, prioritizing and managing multiple issues at once • Troubleshoot simple to moderately complex issues across Tecsys Elite applications and integrations through log analysis, research and problem recreation • Write SQL queries and read Java-based code and stack traces to pinpoint root causes • Communicate clearly with customers, confirm the business impact of each issue and keep them informed through to resolution • Provide workarounds or alternate solutions when a permanent fix takes time • Escalate and coordinate with EBS, Cloud Operations and BI teams when cases involve infrastructure, custom code or other systems • Document solutions in the knowledge base and meet SLA commitments

🎯 Requirements

• A university degree or DEC in computer science, IT or a related field, or equivalent experience • Experience in technical support, help desk or a customer-facing support role (up to 3 years); recent graduates with internship or co-op experience are encouraged to apply • Strong SQL skills and the ability to read Java-based code, logs and stack traces • Excellent written and spoken English, with strong listening skills and the ability to explain technical issues clearly • A logical troubleshooting approach and the composure to manage multiple cases under pressure • Availability for a late shift (4 PM ET to midnight or 5 PM ET to 1 AM ET) or a weekend-based schedule (8 AM ET to 8 PM ET on weekends plus two weekdays); schedules are shared in advance • Fluency in written and spoken English is essential for communicating effectively with clients, suppliers, business partners, and colleagues outside of Quebec

🏖️ Benefits

• Remote-first flexibility and the trust to manage your own time • Benefits and vacation from day one • Pension plan with competitive employer contribution • Employee events and community initiatives • Room to learn, stretch and take on new challenges • Collaboration with global teams • Inclusive workplace where everyone feels valued, respected, and empowered to thrive