Product Support Analyst – Bilingual, English & French

🔥 3 minutes ago

🇨🇦 Canada – Remote

💵 $45k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CMiC

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏗️ Construction

☁️ SaaS

Construction • SaaS • ERP

CMiC is a global leader in next-generation Construction ERP software, serving general contractors, sub-contractors, and heavy-highway firms. Their software platform integrates a comprehensive suite of applications for construction financials, project management, workflow analytics, and document management. CMiC caters to the business needs of its clients with services such as project visibility, accurate forecasting, and scalable construction management. With a strong emphasis on driving financial growth and enhancing project delivery, CMiC is utilized by a significant portion of large contractors. Their robust construction management solution aims to optimize productivity, minimize risk, and drive growth by managing financials, projects, resources, and content from a single database platform.

📋 Description

• Act as the first point of contact when customers have inquiries or encounter issues using the software • Answer client queries and provide basic direction and training on common issues • Triage product queues and prioritize issues according to severity • Conduct web meetings with customers to gather information for investigation or provide assistance • Test and duplicate issues to document and demonstrate problems to programming and other teams • Participate in project and team meetings, interacting and collaborating with team members • Leverage and contribute to the Knowledge Base to assist with issue resolution • Relay feedback to Product Managers to improve the product • Provide feedback to supervisors and managers regarding unclear processes requiring change • Receive tickets, analyze screenshots and issue details, replicate problems, and communicate proactively with CMiC teams to guide issues to resolution • Develop strong relationships with clients and staff and provide feedback on documentation

🎯 Requirements

• French language skill (spoken and written) is a must • College/University Degree • Excellent communication skills, both verbal & written • Exceptional analytical and problem-solving skills • A passion for exploring new software, ability to grasp new concepts and learn quickly • Extremely detail oriented with the ability to manage and prioritize workflow • Facilitate communication of information between team members and Product Groups • Previous technical support experience or customer service experience • Able to operate in a fast-paced environment • Team-player, strong work ethic and a positive attitude

🏖️ Benefits

• Competitive benefits Package (including Health & Dental benefits) • Paid vacation and personal days • Townhall meetings where all employees are encouraged to participate in open discussions • Outdoor lunch space, including picnic tables • An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQs, and more) • Health and wellness webinars • RRSP Matching Program after 2 years of employment • Experience in a rapidly growing, socially responsible corporation • Accommodation during the recruitment, selection, and/or assessment process for applicants with disabilities