Technical Support Engineer

🔥 1 hour ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BeyondTrust

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

💰 Private Equity Round on 2021-05

Cybersecurity

BeyondTrust is a company that specializes in providing cybersecurity solutions. They focus on offering products and services that protect organizations from internal and external threats, and their solutions often involve privileged access management to secure and manage the identities and credentials of users accessing critical systems and data.

📋 Description

• Manage customer communication and expectations • Provide phone, email, and chat support to assigned accounts • Troubleshoot and debug customer problems • Act as customer liaison to Engineering, Sales, and Field Engineer teams • Transition product issues to Tier 3 Support and Engineering • Transition product enhancements to Product Management • Track issue and enhancement status with customers regularly • Escalate critical issues and roadblocks to the Technical Support Manager • Participate in the on-call rotation for the assigned product team

🎯 Requirements

• Bachelor’s degree or equivalent experience in a related technical field • 5+ years of enterprise software customer support and/or IT-related support • Strong dedication to customer service and teamwork • Confidence driving technical investigations independently in remote environments • Excellent verbal and written communication skills • Ability to understand, analyze, and resolve customer technical needs • Experience collaborating across Pre-Sales Engineering, Product Management, Development, Technical Support, and Sales • 3+ years of Windows Server OS experience • 3+ years of Windows and Active Directory account administration • 3+ years of Active Directory, LDAP, and Group Policy administration • 3+ years of networking experience, including DNS, port testing, packet captures, TLS, and secure communications • 3+ years of RDP connections experience • 3+ years of UNIX/Linux OS administration • 3+ years of Azure/Entra ID • 3+ years of AWS IAM, including roles, policies, and trust relationships • 3+ years of command-line interface experience with CMD, PowerShell, and UNIX/Linux • 3+ years of SSH connection troubleshooting

🏖️ Benefits

• Flexibility, trust, and continual learning culture • Employee care and support • Diversity and inclusion-focused workplace • Remote work arrangement