IT Support Analyst

🔥 19 hours ago

🇨🇦 Canada – Remote

💵 $65k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IFS

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏗️ Construction

🏭 Manufacturing

📦 Logistics

💰 Secondary Market on 2022-03

Construction • Manufacturing • Logistics

IFS is an enterprise software company providing solutions for various industries, including aerospace and defense, construction and engineering, energy, utilities, and resources, manufacturing, services, and telecommunications. The company offers a wide range of software products, including enterprise asset management, field service management, enterprise resource planning, and solutions leveraging artificial intelligence such as IFS. ai. These solutions are designed to optimize asset lifecycle management, improve customer engagement, and enhance operational efficiencies. IFS Cloud provides a comprehensive platform for digital transformation, helping businesses to harness data and drive insights across their operations.

📋 Description

• Provide IT support to global teams, primarily users across European time zones • Support laptops, desktops, and mobile devices, including Windows 11, macOS, iOS, and Android • Troubleshoot connectivity, applications, and systems • Manage device lifecycle, including setup, deployment, and refresh • Diagnose and resolve application and operating-system issues • Maintain accurate device inventory and tracking • Communicate clearly to help users resolve issues remotely • Provision laptops, accounts, applications, and licenses • Assist with onboarding and offboarding • Manage accounts and identities in Microsoft 365, Entra ID (Azure AD), Intune, and related platforms • Support event and issue monitoring, management, and response • Document support procedures and improve knowledge sharing • Identify repetitive IT tasks and create automation scripts or workflows • Help implement AI-assisted tools for ticket handling, self-service, and IT process efficiency • Assist with rollout of LLM-based solutions and support adoption and best practices • Participate in process mapping to streamline IT operations • Collaborate on infrastructure, networking, security, and cloud integration projects • Contribute to upgrades, integrations, and rollout of collaboration, meeting room, and security tools • Provide input into continuous improvement initiatives for IT service delivery

🎯 Requirements

• A degree or diploma in Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant work experience is preferred • Foundational knowledge or exposure to Windows 11, macOS, and Linux • Basic networking concepts • End-user support, including troubleshooting applications, accounts, and connectivity • Application management, provisioning, licensing, and account lifecycle tasks • Scripting or programming such as PowerShell, Python, or Bash • AI-assisted tools or workflow automation • Monitoring, logging, or event management practices used in IT operations • Security awareness and adherence to established IT processes • Documenting troubleshooting steps and sharing knowledge • Strong communication and interpersonal skills • Ability to support a global, hybrid workforce • Candidate based in Eastern Canada • Ability to work from 7:00 a.m. ET to align with European business hours

🏖️ Benefits

• Remote work arrangement • Hybrid work opportunities and workplace flexibility • Inclusive workplace experiences • Opportunity to work in a global, diverse environment • Commitment to sustainability • Opportunities to contribute to automation and AI initiatives • Collaborative IT team environment