Customer Support Analyst

🔥 13 hours ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $65k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Manage and investigate customer support tickets • Ensure timely customer responses and updates • Troubleshoot application issues across web, API, and server environments • Analyze configurations, logs, database queries, and code to identify root causes • Track issues through resolution or escalation • Deliver application support for NorthStar web platforms as the primary liaison between clients and internal engineering teams • Document root causes, troubleshooting steps, and resolutions in the client tracking system • Contribute to internal knowledge base documentation and best practices • Collaborate with engineering and product teams to escalate defects and reproduce technical issues • Support long-term product improvements • Communicate with customers through chat and ticketing systems

🎯 Requirements

• Experience supporting or developing enterprise web applications in Java or .NET environments • Must have utility industry experience • Strong analytical and problem solving abilities • Ability to investigate technical issues across multiple system layers • Excellent communication skills • Ability to work directly with clients while translating technical findings clearly • Must consistently work Monday through Friday, 11:00 a.m. to 8:00 p.m. Eastern Time • Must hold a current, valid passport • Must be legally eligible to travel internationally, including required visa eligibility for Canada, the United States, and the Caribbean • Comfortable using AI-enabled technologies, including copilots, chat-based AI assistants, and automation tools • Appropriate judgment, security, and compliance standards when using AI tools

🏖️ Benefits

• 3 weeks' vacation and 5 personal days • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment • Employee stock ownership • RRSP/401k matching programs • Lifestyle rewards • Remote work • Travel required as needed, approximately 10%