Client Support Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Custom Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

☁️ SaaS

⚕️ Healthcare Insurance

Healthcare • SaaS • Healthcare Insurance

Custom Health is a healthcare technology company that delivers pharmacist-led medication management and remote clinical support through connected monitoring tools and data-driven insights. It combines simple digital adherence tools, in-home reminders, and continuous pharmacist engagement to help patients take medications on time, surface side effects, and coordinate with prescribers. Custom Health partners with health plans, public programs, physicians, and operates pharmacy hubs across the U. S. and Canada to support population-level programs and enable clinical teams between visits.

📋 Description

• Handle basic software, hardware, and product functionality support issues via email and phone • Provide exceptional support by listening, understanding issues, and problem-solving with customers • Investigate and answer basic questions using knowledge of applications and system requirements • Follow departmental SLAs, escalation, and service processes • Handle escalated issues from the CSA 1 support tier and triage technical and software issues to the CSA 3 support tier • Determine whether problems are caused by software defects or improper workstation system requirements • Provide alternate approaches to existing software and hardware when standardized approaches cannot be applied • Maintain product knowledge and stay current on future releases • Query client databases and decipher error logs • Liaise with partners and third-party companies to troubleshoot and resolve functionality and performance issues between integrated products • Perform standard troubleshooting and use knowledge base articles to resolve client issues • May specialize by software type, computer language, or operating system • Prepare ad hoc departmental reports and perform other assigned duties

🎯 Requirements

• Post-Secondary Degree or Diploma or an acceptable combination of education and relevant experience required • Computer Science, Programming or tech experience highly preferred • Strong evidence of time management skills, including ability to prioritize many competing projects on a tight deadline • Commitment to delivering best in class customer/technical support • Effective verbal and written communication in English • Ability to quickly analyze issues and determine the best course of action using available resources • Ability to explain technical concepts and theories to non-technical audiences • Availability for full-time work, 40 hours per week • Participation in the After-Hours on-call rotation