Senior IT Support Analyst

Job not on LinkedIn

🔥 14 hours ago

🇨🇦 Canada – Remote

💵 $60k - $80k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Third Octet

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2007

🤝 B2B

🔒 Cybersecurity

💼 Consulting

B2B • Cybersecurity • Consulting

Third Octet is a managed IT services provider for small and medium-sized businesses that delivers cloud-first, employee-centric IT solutions to enable productive remote and hybrid work. They specialize in Microsoft Azure and Microsoft 365, managed services, cloud infrastructure, IT support, security, automation, AI-driven tools, and digital workspace solutions focused on collaboration and employee experience. Their mission is to remove technology and location as barriers to productivity so employees can work when, where, and how they choose.

📋 Description

• Take ownership of escalated incidents and drive them to resolution • Diagnose complex, ambiguous, multi-system problems where the answer is not in any runbook • Raise and drive problem records, eliminating recurring causes rather than repeatedly fixing symptoms • Coach and shadow the front line • Write runbooks that raise first-line resolution • Maintain escalation quality by coaching back unready escalations and packaging cleanly what is escalated • Turn observed patterns into concrete automation proposals for the Architect • Execute changes within established customer standards, safely and with rollback in mind • Participate in the second-line on-call rotation • Follow a one-page development plan, monthly conversation, quarterly capability review, and protected development time

🎯 Requirements

• Two or more years supporting Microsoft environments, ideally across multiple customers in a managed services setting • Solid Microsoft 365 administration, including Entra ID — groups, licensing, authentication • Windows Server and Active Directory: DNS, DHCP, Group Policy, file services • Endpoint management with Intune: policy, compliance, application deployment • Practical security: MFA, Conditional Access, and the Microsoft Defender stack • Networking skills sufficient to diagnose routing, VLANs, VPNs, and firewall behaviour • Cisco Meraki and Barracuda experience • Azure exposure: virtual machines, networking, backup • Structured diagnosis and ability to form and eliminate hypotheses • Comfort with ambiguity and undocumented problems • Pattern recognition • Coaching instinct • Risk judgement: knowing when to stop, escalate, or refuse to proceed • Participation in the second-line on-call rotation

🏖️ Benefits

• Personally tailored benefits - health, vision, dental, and paramedical • Flexibility in how, when, and where you work across a 4.5-day workweek • Vacation policy well above standard • Focus windows that protect deep, uninterrupted work • Broad exposure to technology through client engagements and lab environments • Funded lifelong learning: an immersive education platform, vendor training, and soft-skills development • Wellness support, including access to the employee wellness platform and a wellness allowance • Defined career framework with development plans, capability bands, and protected development time • Open voice in shaping the direction of the company, with leadership that serves your best interest • Certifications are supported and funded