AI Support Engineer – Weekend Shift

🕒 September 29

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 45 days.
• Jobs at this company usually fill in 44 days.
• No salary listed.

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OpenAI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

OpenAI is a leading research organization and company dedicated to creating advanced artificial intelligence technology, with a strong emphasis on safety and ethical considerations. OpenAI's mission is to ensure that artificial general intelligence (AGI) benefits all of humanity. The company develops AI products like ChatGPT, which can assist users with tasks ranging from everyday requests to complex enterprise solutions. OpenAI also provides an API platform that integrates its AI models into various applications. The company is focused on innovation in AI and improving data analysis capabilities, while emphasizing safety and ethical governance of their systems.

📋 Description

• Work directly with customers through support tickets and live calls • Troubleshoot and resolve complex technical issues, including API failures, integration challenges, authentication errors, and production incidents • Provide end-to-end ownership through debugging logs, analyzing system behavior, reproducing issues, and delivering expert guidance • Become a trusted expert and go-to resource on OpenAI’s products and platform • Serve as a critical escalation point and line of defense for complex technical issues • Partner with customers and Engineering teams to troubleshoot, resolve, and proactively prevent recurring problems • Use scripting and emerging AI capabilities to improve internal tooling and automate operational workflows • Capture learnings from customer issue resolution and help scale solutions with Product and Go-To-Market teams • Identify automation and AI-powered workflow opportunities and implement scalable improvements • Reduce manual effort and elevate the overall support experience • Provide occasional holiday and weekend on-call support as needed

🎯 Requirements

• 8+ years of experience in User Operations, Engineering, Support Engineering, or similar technical roles • Experience ideally within high-growth tech startups or other fast-paced environments • Comfortable using emerging technologies such as Codex, ChatGPT, and OpenAI API to script or engineer code, e.g. Python • Expert-level SaaS troubleshooting skills • Ability to rapidly understand new technologies and complex concepts • Polished enterprise communication • Ability to remain calm with high-stakes customers during live incident calls • Proven experience building strong relationships with customers and cross-functional partners to resolve complex issues • Exceptional critical thinking and problem-solving skills • Ability to clearly communicate complex technical issues to customers and internal teams • Ability to thrive in ambiguity, adapt rapidly to change, continuously learn, and seek growth opportunities • Humble, team-first mindset and eagerness to help teammates and customers • Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience • Ability to work a standard 5x8 work week with one day covering weekend shifts each week • Authorization to work in Canada

🏖️ Benefits

• Occasional holiday and weekend support on-call coverage, as needed • Reasonable accommodations for applicants with disabilities • Immigration and sponsorship support may be provided based on individual circumstances

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