Helpdesk Technician III

🕒 August 10

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $85k - $100k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 IT Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CyberSheath

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

🎖️ Defense

🔒 Cybersecurity

💰 Private Equity Round on 2021-12

Consulting • Defense • Cybersecurity

CyberSheath is a cybersecurity company that specializes in helping clients achieve compliance with the Department of Defense's Cybersecurity Maturity Model Certification (CMMC) and related NIST standards. With a long-standing track record, they assess, implement, and manage security measures to ensure their customers meet rigorous cybersecurity requirements. CyberSheath offers tailored managed services and innovative solutions, including their Federal Enclave, to facilitate rapid compliance for defense contractors.

📋 Description

• Serve as a subject matter expert for advanced hardware, software, and networking escalations • Provide exceptional customer support in a fast-paced remote Managed Services Practice • Remotely troubleshoot and resolve escalated client requests involving end-user hardware, software, and cloud services • Provide day-to-day operational support for desktop and server operating systems, Microsoft Office 365, Azure, Teams, OneDrive, SharePoint, networking devices, line-of-business applications, backup and disaster recovery, hardware peripherals, and mobile device management • Provide escalation support for Level I and II Helpdesk staff • Assist with client, system, and user onboarding and offboarding • Deploy and maintain security tools and management agents • Maintain current notes and time entries for requests in the helpdesk ticketing system • Create and maintain comprehensive documentation for internal and client systems • Work with third-party vendors to remediate issues as needed

🎯 Requirements

• Minimum 4+ years working for a Managed Service Provider (MSP) • Minimum 7+ years’ experience working on an Information Technology Helpdesk using remote support tools • Experience using a helpdesk ticketing system for incident tracking and time entry; ConnectWise Manage preferred • Prior experience using Remote Monitoring and Management (RMM) tools such as Automate, Labtech, Continuum, or NinjaOne • Strong troubleshooting, problem-solving, and verbal/written communication skills • Experience with Microsoft Windows desktop and server operating systems • Experience with Microsoft Office 365 / Azure administration • Proficiency with Microsoft Server Active Directory / Group Policy • Moderate networking experience, including remote configuration and troubleshooting using TCP/IP, WIFI, and VPN • Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, and Autopilot • Knowledge of scripting and automation tools is a plus • Demonstrated ability to work in a team environment • Must be authorized to work for any employer in the U.S. • Preferred bachelor’s degree from an accredited university in Computer Science, Engineering, or a related field • Preferred experience with security technologies including Multifactor Authentication, Encryption, SIEM/SOAR, and Endpoint Detection and Response • Preferred certifications: Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, or Network+ • Excellent organizational skills, including the ability to balance conflicting priorities • Ability to work independently, remotely, and as part of a team

🏖️ Benefits

• Remote work arrangement • Potential travel to client sites • Some on-call, shift, and evening work