Community Specialist

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D2L

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

📚 Education

☁️ SaaS

💰 $85M Series B on 2014-08

Education • SaaS

D2L is a company committed to transforming the future of education and work through high-quality learning solutions. Their platform, D2L Brightspace, offers personalized, scalable learning opportunities tailored for various sectors, including K-12 education, higher education, business, training organizations, and government. D2L provides a comprehensive learning management system that incorporates AI-driven tools to enhance teaching and learning experiences. The company emphasizes accessibility and inclusivity, ensuring that their solutions meet diverse learner needs, and supports their users with dedicated customer and learning services.

📋 Description

• Monitor, respond to, and triage customer questions through various types of social media • Identify key Community contributors (internally and externally) to develop Engagement Programs • Leading project tasks to completion and according to defined timelines • Use a variety of business tools to assess and propose data informed actions to support Community health and engagement • Evaluate and contribute to design of customer journey map informed Community experiences • Develop learning resources across a variety of Community managed spaces

🎯 Requirements

• Experience working as part of large-scale project teams, working with multiple stakeholders to drive completion of new and existing initiatives • Experience with Community platforms and social media communications for a large organization • Prior experience with course creation in Brightspace, HTML, CSS, Salesforce, Twitter are all assets • 2-3 years prior experience in Customer Service capacity • Strong organizational and tracking skills

🏖️ Benefits

• Impactful work transforming the way the world learns • Flexible work arrangements • Learning and Growth opportunities • Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program • 2 Paid Days off for SkillsWave-related activities like exams or final assignments • Employee wellbeing (Access to mental health services, EFAP program, financial planning and more) • Retirement planning • 2 Paid Volunteer Days • Competitive Benefits Package • Home Internet Reimbursements • Employee Referral Program • Wellness Reimbursement • Employee Recognition • Social Events • Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.