HVAC Technical Support Analyst III

🕒 August 20

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $80.4k - $136.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Daikin Applied Americas

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1924

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Daikin Applied Americas is a commercial and industrial HVAC and building solutions company that designs, manufactures, and supports air management equipment and services across North America. The company provides rooftop systems, chillers, air handlers, heat pumps, air purifiers, building controls (SiteLine), rental solutions, and IoT-enabled energy- and IAQ-focused technologies for commercial, institutional, and industrial buildings, emphasizing energy efficiency and decarbonization.

📋 Description

• Provide intermediate-level HVAC technical support to sales representatives, customers and service groups • Manage incoming calls and emails • Enter incoming requests and maintain communication records in Salesforce CRM • Keep customer and case details accurate and up to date • Build sustainable relationships with customer accounts through open communication • Identify and assess customer needs and work toward satisfaction • Communicate problem areas to appropriate parties and ensure timely corrective action • Provide customers with ongoing case-status information • Provide daily and weekly case-status and group-metrics updates and reports • Authorize parts warranty requests and identify quality-related opportunities • Conduct product application, operation and maintenance training sessions • Consult and collaborate with Engineering and Manufacturing on quality and product-design improvements • Provide coaching and/or mentoring to subordinate staff when needed • Write service literature, including flow charts, and create micro videos • Work closely with the Manager on metrics, service opportunities and manuals

🎯 Requirements

• Associate degree or higher, preferably in HVAC or mechanical engineering-related discipline, or equivalent experience • 6+ years of commercial HVAC experience • Advanced knowledge of commercial HVAC and refrigeration systems • Proficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel) • Prior experience working in a technical service role • Outstanding relationship management and interpersonal skills • Outstanding writing and communication skills • Ability to be persuasive and professional • Understanding of various business functions and impact, including finance, Warranty, NPI and Quality • Leadership qualities and ownership of complex HVAC cases • People leadership experience preferred

🏖️ Benefits

• Medical insurance plan options • Dental and vision insurance • 401K retirement plan with employer match • Paid time off • Company paid holidays • Paid sick time in accordance with federal, state and local law • Tuition reimbursement after 6 months of continuous service • Support for community involvement • Career growth opportunities • Diverse and inclusive work environment