Bilingual Claims Service Representative

🔥 27 minutes ago

🇨🇦 Canada – Remote

💵 $35.2k - $48.9k / year

⏰ Full Time

🟢 Junior

💬 Bilingual

👻 Ghost score 0%

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Davies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

💰 $369.2M Debt Financing - Davies Group on 2025-05

Insurance • Consulting

Davies is a specialist professional services and technology firm focused on serving insurance, financial services and other highly regulated organizations. The company provides legal and claims management expertise, consulting and transformation services, technology and resourcing solutions, and end-to-end support across the risk and insurance value chain — including claims, underwriting, distribution, regulation & risk, forensic accounting, customer experience, human capital, and digital transformation. Davies operates globally with more than 8,500 professionals across 20+ countries, serves over 1,700 clients, and has invested heavily in research & development, innovation and artificial intelligence to support platform integration and client service.

📋 Description

• Review call reports and ensure calls have terminated properly, then forward accurate and complete reports as required • Provide personalized, high-level customer service to policyholders reporting insurance claims • Document initial loss details and activities • Determine according to protocol whether immediate adjuster attention is required • Arrange dispatch of adjusters or vendor partners when required • Field and answer branch inquiries and administer them to the appropriate area • Maintain a database of service lapse references for root-cause analysis • Report trends and make recommendations to management • Review claim information to determine proper next steps under client guidelines and service agreements

🎯 Requirements

• Work remotely anywhere in Canada • High Speed Internet with minimum 50 Mbps download and upload speeds • Shift work on a seven (7) day rotating basis with an 8 hour shift between 7am and 12am • Weekend shifts are mandatory • Fully bilingual in French and English • Full-time availability of 37.5 hours per week • Post secondary education is required • Minimum of 1 year of customer service or administrative experience is required • Knowledge of insurance/service industry or related experience preferred • Strong computer and telephone skills with an aptitude/ability to learn • Effective written and verbal communication skills in English and French • Attention to detail • Strong communication skills • Team player with a strong commitment to quality and customer service • Excellent time management and organizational skills • Pleasant and friendly mannerism • Ability to treat people with respect under all circumstances, instill trust in others, and uphold organizational values • Sound judgment and ability to manage difficult customer situations and respond promptly to customer needs • Ability to adapt to change and unexpected demands • Dependability, ability to follow instructions, take responsibility, and keep commitments

🏖️ Benefits

• Work-Life Balance & Hybrid/Remote Work Opportunities • E-flex Benefits Program & Wellness Initiatives • Registered Retirement Savings Plan (RRSP) with 2% Match • Training, Career Development, and Employee Recognition Programs • Employee Referral Bonuses • Accommodations available on request for candidates throughout the recruitment and assessment process

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