Bilingual Client Care Agent

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • B2B

Dayforce is a cloud-based human capital management (HCM) platform developed by Ceridian. It provides integrated payroll, HR, benefits administration, workforce management (time & attendance, scheduling), and talent management capabilities, delivered as a SaaS solution. Dayforce is sold primarily B2B to mid-market and enterprise employers seeking a unified, single-database approach to workforce and payroll operations.

📋 Description

• Manage large amounts of inbound and outbound calls in a timely manner. • Follow communication scripts to meet call volume, service level and booking targets. • Identify client needs ensure smooth client experience. • Problem solving client concerns in a respective and helpful manner. • Build relationships and engage clients by providing excellent customer service and ensuring all questions and confirmations are handled appropriately. • CCA effectively communicates with all team members • Strong phone and verbal communication skills along with active listening • Client focused and adaptability to different personability types • Understands the principles of proper medical record keeping and upholds the necessary standard • Deals tactfully and respectfully with all difficult situations that arise • Always maintains patient confidentiality • Show respect, empathy, and kindness to all clients, and colleagues

🎯 Requirements

• High school diploma is required • Ability to communicate effectively in French and English will be an asset. • Previous customer service experience or Customer Care Representative experience from a Veterinary Clinic is required. • Excellent verbal and written communication skills is a must. • Prior knowledge of medical terminology and good understanding of PMS, (preferably VetUp). • Individuals must be able to work effectively without supervision • Strong problem-solving capability and ability to manage time effectively • Ability to connect with people in a genuine, friendly and compassionate manner.