Bilingual Annuity Service Specialist

🕒 August 4

🇨🇦 Canada – Remote

💵 $52.6k - $87.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Serve as a primary point of contact for Annuitants, Advisors, and internal business partners • Act as a subject matter expert in the administration of Manulife’s Annuity products • Execute complex transactions within Annuity record-keeping systems • Process customer-directed changes and handle escalated cases • Maintain current knowledge of changes and upcoming initiatives affecting business processes • Support adoption of new and updated industry and product standards • Investigate and resolve escalated inquiries • Analyze issues and provide recommendations • Support initiatives that enhance operational effectiveness and service quality • Complete responsibilities within established service level agreements • Process requests related to Manulife annuity products, VAPS/APV, the Verification of Annuitant Program, and the Client Confirmation Program • Search for missing clients and liaise with family members when necessary to ensure timely payment delivery or death claim processing • Respond to inquiries from internal business partners, clients, and advisors via email, phone, or fax • Assign cases to appropriate queues and specialist teams • Accurately and promptly update back-office systems • Conduct periodic system requirement reviews and support system updates through hands-on user testing • Contribute to departmental projects and special initiatives • Meet accuracy, quality, and service excellence expectations • Identify gaps in knowledge databases and recommend documentation and procedure updates • Support call centre and service partner teams by providing first-call resolution wherever possible

🎯 Requirements

• Proven ability to deliver high-quality, phone-based customer service to clients and advisors • Previous administrative experience within a retail investments or operational environment • Bilingual French and English communication is required • Ability to support clients from various jurisdictions outside Quebec • Strong understanding of Annuity and/or Structured Settlement products (asset) • Experience with Annuity payment systems, VAPS and/or APV (asset) • Strong organizational skills and ability to prioritize in a high-volume environment and meet strict timelines • Investigative, analytical, and problem-solving abilities • Ability to manage multiple and competing deadlines across operational initiatives • Flexibility and sound judgment in a dynamic environment • Collaborative skills and ability to build effective cross-department relationships • High attention to detail and accuracy • Ability to work effectively as part of a team • Flexibility to work overtime based on business needs

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Health insurance • Dental benefits • Mental health benefits • Vision coverage • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Flexible work environment • Learning and career growth opportunities • Well-being and inclusion support • Reasonable accommodation during the application process