PocketHealth
51 - 200 employees
Founded 2016
🏥 Healthcare
💼 Consulting
⚕️ Healthcare Insurance
Healthcare • Consulting • Healthcare Insurance
PocketHealth is a company that provides a service for patients to easily access, manage, and share their medical imaging records. Trusted by over 1,500,000 patients, PocketHealth offers lifetime storage and the ability to access records from over 800 hospitals and clinics. Their platform empowers individuals by giving them control over their healthcare journey, allowing them to better understand their health diagnoses and make informed decisions. The service is designed to be intuitive and accessible on any device, catering to multiple users such as doctors and specialists, thereby improving the coordination of care.
Bilingual Patient Experience Representative, French
🕒 July 30
🇨🇦 Canada – Remote
💵 $45k - $48k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💬 Bilingual
🚫👨🎓 No degree required
👻 Ghost score 0%
🗣️🇫🇷 French Required
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PocketHealth
51 - 200 employees
Founded 2016
🏥 Healthcare
💼 Consulting
⚕️ Healthcare Insurance
Healthcare • Consulting • Healthcare Insurance
PocketHealth is a company that provides a service for patients to easily access, manage, and share their medical imaging records. Trusted by over 1,500,000 patients, PocketHealth offers lifetime storage and the ability to access records from over 800 hospitals and clinics. Their platform empowers individuals by giving them control over their healthcare journey, allowing them to better understand their health diagnoses and make informed decisions. The service is designed to be intuitive and accessible on any device, catering to multiple users such as doctors and specialists, thereby improving the coordination of care.
📋 Description
• Provide timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone. • Key contact for patients looking to access their health records and navigate the PocketHealth platform. • Use feedback gathered from patients and providers to help Management and Engineering teams shape the future of the PocketHealth platform.
🎯 Requirements
• Excellent communication skills in French and English (verbal and written) • Minimum of 2-3 years in a customer service role with communication over phone and email (mandatory) • Outstanding organizational skills and an ability to juggle multiple tasks • Experience with or passion for healthcare would be an asset, but is not required • Technical Support experience considered an asset
🏖️ Benefits
• Competitive salaries and benefits (including stock options for every employee!) • Four weeks of paid time off • Unlimited paid wellness days • Extended mental health coverage • 16 weeks of parental leave top-up
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