Customer Retention Specialist

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform developed by Ceridian. It provides integrated payroll, workforce management (time and attendance, scheduling), HR, benefits administration, talent management, and analytics in a single SaaS application aimed at enterprise and mid-market employers. Dayforce is sold as a B2B software service to organizations looking to manage employees, payroll, compliance, and workforce processes in one unified system.

📋 Description

• Notify trade partners and direct guests of Withdrawn, Cancelled, Consolidated Denied & Waitlisted Departures • Work collaboratively to deliver alternatives while upholding brand integrity, cost-control strategies and sales focused resolutions • Lead de-escalation during emotionally heightened conversations, helping customers feel heard, supported, and reassured • Perform revenue retention tasks for denied product requests, duplicate bookings, and waitlist movements, preventing unnecessary revenue loss • Cross-sell and upsell across TTC Touring Brands to save affected bookings and retain customer loyalty • Provide tailored rebooking solutions • Guide customers through complex changes and deliver a seamless support experience

🎯 Requirements

• Experience in customer retention, inbound/outbound sales, customer service, or complaints handling (preferred) • Strong background in deescalation and managing high sensitivity customer issues • Sales experience (preferred) • TTC or travel contact center experience is highly regarded

🏖️ Benefits

• Work Location: Fully remote • Flexibility with shift work, including evenings, weekends, and public holidays • Other Duties as required