Sales Operations Business Partner

🕒 August 13

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $92.5k - $108.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 0%

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Delta Dental of Massachusetts

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🛡️ Insurance

💰 Non equity assistance on 2023-09

Healthcare • Consulting • Insurance

Delta Dental of Massachusetts is a regional dental benefits provider and part of the Delta Dental Plans Association, offering employer and individual dental insurance and related member services across Massachusetts. The company supports employers, brokers and consumers with access to the state’s largest network of dentists, a mobile app, virtual TeleDentistry visits, online account and claims tools, and community outreach programs. It serves millions of members and thousands of client organizations while focusing on affordable plans and easy enrollment.

📋 Description

• Partner with Sales and Client Management, Product, and Marketing leaders to understand business and program needs and translate them into scalable operational roadmaps • Build collaborative relationships across designated business units and align with Operations & Organizational Planning and other stakeholders • Promote an operational mindset across designated business units and the enterprise • Drive the design, implementation, and continuous enhancement of program operational strategy • Represent and champion program and participant experience functions in organizational planning and strategic forums • Manage complex or high-priority operational issues and initiatives and drive timely resolution • Define, monitor, and report operational trends using data insights to improve transparency and customer experience • Support development and review of training and communication materials • Lead and contribute to cross-functional initiatives involving operational excellence, program scalability, and user experience enhancements • Ensure business activities comply with applicable laws, regulations, professional standards, and ethical standards

🎯 Requirements

• Bachelor's degree or higher in business management or a related field • Demonstrated success planning, managing, and scaling functional operational processes • 4+ years of relevant experience in Sales or Insurance organizations, ideally in a health insurance or comparable environment, managing complex operations • Excellent critical thinking, strategic planning, and problem-solving skills • Superior interpersonal skills to serve as a trusted advisor and build strong relationships • Demonstrated time management, prioritization, and multitasking abilities • Advanced communication skills, including speaking, writing, and active listening • Ability to give and receive feedback and constructive criticism from a variety of channels • Knowledge of health plan benefits, processes, and operations, ideally in Medical or Dental (preferred) • Experience in the Massachusetts insurance environment (preferred) • Strong process mindset with solid problem analysis and resolution skills (preferred) • Ability to communicate effectively • Ability to operate personal computers and related technologies • Must conduct business in accordance with applicable laws, regulations, professional standards, and ethical standards

🏖️ Benefits

• Medical, dental, and vision plans • Generous time off including PTO • Short- and long-term disability insurance • Competitive 401(k) savings match • Financial planning workshops • Remote work environment