IT Technician, Assistance

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Desjardins

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

🏦 Banking

💸 Finance

Insurance • Banking • Finance

Desjardins is a large Canadian financial cooperative and group of caisses offering retail and commercial banking, insurance, wealth management, investment and brokerage services, and a range of financial products and digital banking platforms across Canada and in the U.S.

📋 Description

• Provide technical support for projects and operational issues and incidents • Conduct technical research and analysis and serve as resource person for the submission of solutions • Roll out and maintain software and manual and automated processes • Train users • Manage inventory • Prepare technical notes to enhance the skills and knowledge of users and their teams • Help practitioners follow the unit’s processes and use its tools and systems • Provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management • Help keep IT equipment up and running, particularly through server administration • Serve as technical collaborator and provide discipline-specific support for unit activities, initiatives and processes • Research and analyze processes, information management and data processing • Solve technical problems and help develop and improve methods and procedures

🎯 Requirements

• College diploma in a related field • A minimum of two years of relevant experience • Other combinations of qualifications and relevant experience may be considered • Knowledge of French is required • Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients • Decision quality • Situational adaptability

🏖️ Benefits

• Competitive salary and annual bonus • 4 weeks of flexible vacation starting in the first year • Defined benefit pension plan that provides predictable, stable income throughout retirement • Group insurance including telemedicine • Reimbursement of health and wellness expenses and telework equipment