Technical Support Specialist – Bilingual Spanish

🔥 12 hours ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $52.3k - $60.5k / year

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GEOTAB

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

📦 Logistics

🏭 Manufacturing

💼 Consulting

Logistics • Manufacturing • Consulting

GEOTAB is a world-renowned provider of commercial telematics, focusing on connecting vehicles to the internet and providing web-based analytics to help organizations manage their fleets. Their platform offers insights into productivity, fleet optimization, sustainability, safety, expandability, and compliance. They cater to various industries, including commercial transportation, logistics, state and local government, and many others, by providing advanced analytics, video-based safety, asset tracking solutions, and telematics devices that collect and analyze vehicle data. GEOTAB's commitment to sustainability is evident in their efforts to reduce CO2 emissions and support fleet electrification.

📋 Description

• Provide expert technical assistance to customers and partners for Geotab products, including GO devices and the MyGeotab platform, and integrated partner technologies • Handle support cases from initial contact through resolution • Troubleshoot and resolve complex hardware and software issues involving connectivity, installation, and platform inquiries • Support partners, customers, sales representatives, and internal teams through phone, chat, and email • Provide technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation • Maintain detailed documentation • Contribute to 24/7 support operations • Collaborate with customers, partners, and internal technical teams to escalate complex issues and develop solutions for cameras, keyless systems, and other integrated technologies • Coordinate device and accessory returns and exchanges with internal departments • Resolve customer complaints and escalate critical concerns to management • Preserve customer data confidentiality and security • Support Geotab global strategic initiatives

🎯 Requirements

• Ability to read, write and speak in English and Spanish fluently • Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field highly valued • 1-3 years of experience in a customer service or technical support capacity • 1-3 years of experience troubleshooting technical hardware and/or software issues • Expert-level Excel skills including creation of pivot tables and reports • Working knowledge of programming languages such as SQL, Python, C#, or JavaScript highly valued • Working knowledge of data warehouses such as Google BigQuery highly valued • Technical competence using Google Suite for business (Sheets, Docs, Slides) • Comfort speaking with customers by telephone, email, and chat • Strong analytical and problem-solving skills with excellent verbal and written communication • Strong interpersonal and relationship-building skills with the ability to engage with all levels of the organization • Highly organized with the ability to manage multiple tasks and projects simultaneously • Must stay current with technology and have the flexibility to adapt to growing market demands • Experience working within a technical or engineering organization is an asset • Ability to work any schedule in a 24/7 environment including afternoons, evenings, overnights, weekends, and holidays • Reliable home internet connection with at least 50mb DL/10mb UL • Proof of eligibility to work and ability to pass a background check

🏖️ Benefits

• Flex working arrangements • Home office reimbursement program • Baby bonus & parental leave top up program • Online learning and networking opportunities • Electric vehicle purchase incentive program • Competitive medical and dental benefits • Retirement savings program • Work-life balance • Online social events, chat rooms and gatherings