IT Support, Technician

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Desjardins

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1900

🏦 Banking

🛡️ Insurance

💸 Finance

Banking • Insurance • Finance

Desjardins is a leading financial cooperative in North America, offering a wide range of financial and insurance services across Canada. Its services include personal and business banking accounts, credit cards, mortgages, loans, savings and investments, as well as auto and home insurance, among others. Desjardins is known for its focus on responsible investment and supporting local economies. It provides members with the opportunity to participate in decision-making processes and emphasizes commitment to the community and youth development.

📋 Description

• Provide front-line technical support for service requests and technology incidents reported by users in a call centre team environment • Support calls, chats and web ticket contact types from users • Resolve requests and incidents or process service requests according to established standards • Escalate issues to specialized solution areas as required • Provide users and internal partners with a high level of customer service • Contribute to collaborative solutions and support the culture • Foster process improvement and the evolution of IT • Provide user support and assistance for IT system applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management • Keep IT equipment up and running, particularly through server administration • Research and analyze processes, information management, and data processing • Solve technical problems and help develop and improve methods and procedures

🎯 Requirements

• College diploma in a related field • A minimum of two years of IT experience • Other combinations of qualifications and relevant experience may be considered • Call centre/help desk experience • Strong communication skills in both French and English, oral and written • Availability for rotational Call Centre Hours: Monday–Friday, 6:30 a.m.–8:00 p.m. EST, and Saturday, 8:00 a.m.–5:00 p.m. EST • Coverage for some Statutory Holidays may be required • Action oriented • Customer Focus • Decision quality • Situational adaptability • Tech savvy

🏖️ Benefits

• Competitive salary and annual bonus • 4 weeks of flexible vacation starting in the first year • Defined benefit pension plan that provides predictable, stable income throughout retirement • Group insurance including telemedicine • Reimbursement of health and wellness expenses and telework equipment