Senior Salesforce Administrator

Job not on LinkedIn

🔥 23 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🌐👷 Salesforce Administrator

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Desjardins

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1900

🏦 Banking

🛡️ Insurance

💸 Finance

Banking • Insurance • Finance

Desjardins is a leading financial cooperative in North America, offering a wide range of financial and insurance services across Canada. Its services include personal and business banking accounts, credit cards, mortgages, loans, savings and investments, as well as auto and home insurance, among others. Desjardins is known for its focus on responsible investment and supporting local economies. It provides members with the opportunity to participate in decision-making processes and emphasizes commitment to the community and youth development.

📋 Description

• Administer, support, configure and enhance Collabria's Salesforce and Halo platforms • Configure, develop, test and deploy Salesforce enhancements • Support case management, routing, escalation, notification, knowledge management and reporting processes within Service Cloud • Contribute to the transition to Marketing Cloud Next and support integrations involving data, audiences, communication preferences, customer journeys and automation • Collaborate with the Data team on Data 360 configuration and use, including profile unification, data quality, segmentation, data models and activation within Salesforce • Assess, configure and deploy Agentforce use cases while ensuring data security, access controls, human oversight and response quality • Investigate and resolve incidents, automation errors, integration failures and data issues affecting Salesforce, Halo and related platforms • Plan and execute platform changes according to change management, version control, testing, approval, deployment and post-production validation practices • Collaborate with suppliers and internal teams on complex incidents, dependencies, upgrades, roadmaps and knowledge transfer

🎯 Requirements

• Bachelor’s degree in computer science, software engineering, information technology or a related field • A minimum of six years of relevant experience in enterprise platform administration, configuration, development or support • Other combinations of qualifications and relevant experience may be considered • Experience supporting production applications and resolving incidents • Experience developing Salesforce solutions using Flow, Apex, SOQL, Lightning Web Components, APIs and deployment tools • Experience with an ITSM platform such as Halo, ServiceNow, Jira Service Management, BMC Helix or Freshservice • Knowledge of French is required for positions in Quebec • Advanced proficiency of English • Advanced knowledge administering Salesforce Service Cloud, including access, objects, rules, queues, flows, reports and dashboards • Knowledge of ITIL processes, including incident, service request, problem, change and knowledge management

🏖️ Benefits

• Competitive salary and annual bonus • 4 weeks of flexible vacation starting in the first year • RSP Contribution option • Group insurance including telemedicine • Reimbursement of health and wellness expenses and telework equipment