Technical Support Agent

🔥 16 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Desjardins

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1900

🏦 Banking

🛡️ Insurance

💸 Finance

Banking • Insurance • Finance

Desjardins is a leading financial cooperative in North America, offering a wide range of financial and insurance services across Canada. Its services include personal and business banking accounts, credit cards, mortgages, loans, savings and investments, as well as auto and home insurance, among others. Desjardins is known for its focus on responsible investment and supporting local economies. It provides members with the opportunity to participate in decision-making processes and emphasizes commitment to the community and youth development.

📋 Description

• Perform MIC platform administration activities, including server shutdown and start-up, verifying automatic system operations, managing access groups, maintaining the back-up unit and recovering files • Perform basic network activities, including password reactivation, new-user configuration and regular maintenance procedures • Manage computer equipment, technological systems and equipment, including desktops, laptops, printers, telephone systems, cell phones and alarm systems • Produce and transmit reports concerning problems encountered and carry out follow-up activities • Compile statistics and other data regarding observance of service standards • Inform the Help Desk Services team of changes needed to computer equipment • Carry out activation, configuration, maintenance and repair activities for systems and technological equipment • Analyze equipment needs, propose solutions and acquisition and disposal procedures, and follow up on activities • Act as IT and technology expert for users, provide support, solve problems, propose solutions and refer complex issues • Develop and propose simple training activities for users • Participate in planning and implementing desktop-system deployments and upgrades • Ensure application of computer-security standards, procedures, advice and recommendations • Oversee the flow of technical information needed for smooth platform operation • Manage and update Web and platform applications, profiles, standardized groups and user IDs • Manage application licences and related costs

🎯 Requirements

• College diploma in a related field • A minimum of one year of relevant experience • Other combinations of qualifications and relevant experience may be considered • Knowledge of French is required • Action oriented • Communicates effectively • Decision quality • Situational adaptability

🏖️ Benefits

• Competitive salary and annual bonus • 4 weeks of flexible vacation starting in the first year • Defined benefit pension plan that provides predictable, stable income throughout retirement • Group insurance including telemedicine • Reimbursement of health and wellness expenses and telework equipment