Customer Service Representative

🔥 22 hours ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $53k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DGI Supply

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1927

🏭 Manufacturing

📦 Logistics

💼 Consulting

Manufacturing • Logistics • Consulting

DGI Supply is a B2B industrial distributor and procurement solutions provider that sells tools, parts, and branded industrial supplies through an e-commerce platform and account portal. It offers services such as band saw services, automated procurement/supply-chain solutions, and technical resources (SDS/MSDS, literature) to manufacturing, machine shops, oil & gas, aerospace, medical and other industrial customers. The company operates online for ordering, account management, and industry-specific sourcing.

📋 Description

• Handle customer and sales interactions via phone, email and tickets within the Customer Care Box • Log into Office @ Hand phone system and use appropriate activity codes • Process requests for quotations, order entry and product questions • Provide on-demand expediting as needed • Ensure accurate order entry and timely feedback to customer inquiries • Drive profit margin and customer success • Engage internal and external partners and leverage their expertise, tools and resources • Participate actively in Customer Service Team Huddles and ongoing customer service training • Serve as a role model for peers and new hires • Monitor and review operational metrics, order processing and service-level reporting • Source equal or alternative products as needed • Establish vendor relationships • Handle fast-paced, complex and demanding requests to meet customer deadlines • Suggest cost reduction opportunities and efficiency gains; report pricing inaccuracies • Research and resolve complaints, product inquiries and ordering issues to ensure customer retention and satisfaction • Perform other duties as assigned • Report to the Customer Service Manager

🎯 Requirements

• 3+ years’ customer service experience in Industrial Supplies or related field highly preferred • Industry knowledge desired but not required • Excellent listening skills and the ability to empathize with customers • Thorough, organized and systematic in approach to work • Effectively manage work hours and demonstrate strong organizational skills • Strong verbal and written communication skills • Skilled at establishing and maintaining effective working relationships • Ability to manage self in a fast-paced business environment • Moderate to advanced skills in technology • Proven ability to use operating systems and third-party software, including Microsoft Office (Word, Outlook, Excel, Teams) and Prophet21 (ERP) • Professional maturity, integrity and a positive attitude • Strong ability to work well under pressure • Strong sense of urgency and accountability • Reside in the United States or Canada to work remotely • High-speed reliable internet with minimum 50 Mbps download and upload speeds • Quiet, dedicated workspace free from distraction • Ability to sit for prolonged periods, with occasional standing, bending and walking • Moderate to heavy use of hands for grasping, repetitive hand movement and finger coordination • Speech and hearing to communicate effectively in group settings, one-on-one, and by telephone • High level of concentration, confidentiality and organization • Ability to multitask

🏖️ Benefits

• Health and dental benefits • Employee assistance program • RRSP/DPSP Program • Paid vacation

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