Claims Coordinator – 12-Month Contract

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $45k - $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Claims Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Disability Management Institute

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Disability Management Institute is a Canadian B2B service provider that helps employers and employees manage workplace absence, disability and workers’ compensation claims. For over 20 years DMI delivers early intervention, claims management, rehabilitation and rehab-specialty services, health & safety consulting, stay-at-work programs, mental health services, training and appeals/relief-of-cost support to reduce absence duration, control WCB/claim costs, and support safe return-to-work outcomes.

📋 Description

• Review new employer referrals for Disability coverage and stand-alone WOP benefits • Set up Early Intervention services and Pre-claim files, and refer them to the EIP team • Forward completed claims for claim set-up and Case Manager assignment • Set up internally adjudicated Life and Living claims through Case Manager assignment • Receive and review claim documents and referrals for Disability and Life & Living applications • Set up new files and verify administrative details, including absence dates and personal contact information • Assemble and submit claims to external carriers and maintain claim records through closure • Explain application processes to employees and employers and ensure paperwork is complete • Follow up on outstanding paperwork, errors, and omissions • Review policy information to confirm insurance coverage and escalate questions • Identify and monitor return-to-work plans before claim submission • Notify billing administration of applicable updates to WEBS • Respond to inquiries, emails, and voicemails within 1 business day • Enter complete and accurate file information into the proprietary database system • Manage incoming and outgoing phone calls • Submit IT tickets with leadership sign-off • Identify inefficiencies and provide input to improve outcomes and efficiency • Perform other duties as required

🎯 Requirements

• 2 years of previous administrative and/or customer service experience • Previous benefits experience is an asset • Competence in Microsoft Excel, Outlook, and Word • Ability to work within the company's core business hours • Ability to handle sensitive information according to privacy and confidentiality policies • Ability to communicate clearly, positively, and respectfully • Ability to prioritize tasks, manage caseloads, and complete administrative duties accurately and on time

🏖️ Benefits

• Remote work within Canada • Contract role for 12 months • Inclusive and respectful workplace • Reasonable accommodation during the hiring process • Opportunities to do meaningful work and grow your career