Claims Coordinator – 12-Month Contract

🔥 2 minutes ago

🇨🇦 Canada – Remote

💵 $45k - $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Claims Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Disability Management Institute

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Disability Management Institute is a Canadian B2B service provider that helps employers and employees manage workplace absence, disability and workers’ compensation claims. For over 20 years DMI delivers early intervention, claims management, rehabilitation and rehab-specialty services, health & safety consulting, stay-at-work programs, mental health services, training and appeals/relief-of-cost support to reduce absence duration, control WCB/claim costs, and support safe return-to-work outcomes.

📋 Description

• Serve as the first point of contact for employees with Disability and Life and Living coverage • Explain claims application processes to employees and employers • Review and process claims-related paperwork • Review new employer referrals and set up Early Intervention, pre-claim, Disability, and Life and Living files • Refer files to appropriate teams and Case Managers • Receive, review, verify, assemble, and submit claims to external insurance carriers • Maintain claim records and communicate updates to stakeholders through closure • Follow up on incomplete or outstanding paperwork and resolve errors or omissions • Review policy information and confirm insurance coverage • Identify, propose, and monitor return-to-work plans • Notify billing administration of applicable updates to WEBS • Respond to inquiries, emails, and voicemails within one business day • Enter complete and accurate file information into the proprietary database • Manage incoming and outgoing phone calls • Submit IT tickets with leadership sign-off • Identify inefficiencies and provide input to improve outcomes and efficiency • Perform other duties as required

🎯 Requirements

• 2 years of previous administrative and/or customer service experience • Previous benefits experience is an asset • Competence in Microsoft Excel, Outlook, and Word • Ability to work within core business hours • Ability to handle sensitive information in accordance with privacy and confidentiality policies • Ability to prioritize tasks, manage caseloads, and complete administrative duties accurately and on time • Ability to communicate clearly, positively, and respectfully • Ability to manage difficult conversations with tact and diplomacy

🏖️ Benefits

• Remote work within Canada • Inclusive and respectful workplace culture • Accommodation during all stages of the hiring process • Opportunities to grow your career