
51 - 200 employees
Founded 2002
🏥 Healthcare
💼 Consulting
📦 Logistics
Healthcare • Consulting • Logistics
Disability Management Institute is a Canadian B2B service provider that helps employers and employees manage workplace absence, disability and workers’ compensation claims. For over 20 years DMI delivers early intervention, claims management, rehabilitation and rehab-specialty services, health & safety consulting, stay-at-work programs, mental health services, training and appeals/relief-of-cost support to reduce absence duration, control WCB/claim costs, and support safe return-to-work outcomes.
🔥 6 minutes ago
🇨🇦 Canada – Remote
💵 $60k - $70k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🚫👨🎓 No degree required
👻 Ghost score 1%
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51 - 200 employees
Founded 2002
🏥 Healthcare
💼 Consulting
📦 Logistics
Healthcare • Consulting • Logistics
Disability Management Institute is a Canadian B2B service provider that helps employers and employees manage workplace absence, disability and workers’ compensation claims. For over 20 years DMI delivers early intervention, claims management, rehabilitation and rehab-specialty services, health & safety consulting, stay-at-work programs, mental health services, training and appeals/relief-of-cost support to reduce absence duration, control WCB/claim costs, and support safe return-to-work outcomes.
• Proactively manage workers’ compensation claims through early intervention • Partner with clients and maintain positive employer relationships • Facilitate and promote early and safe return to work • Coach employers to refine claims reporting processes • Build Stay at/Return to Work programs • Influence Case Managers to progress complex or stalling files • Seek cost relief opportunities • Collect and evaluate relevant information and documentation from workplace parties • Contact employees within 24 hours of receiving an Injury Form and explain DMI’s role • Prepare and submit Form 7 to WCB for lost-time injuries and medical aid • Communicate regularly with WCB, employers, and workers • Chart communications in the Disability Management System • Assist workers and employers in developing return-to-work plans • Review WCB correspondence and determine next steps • Liaise with provincial Workers’ Compensation Boards • Provide claim updates to clients • Educate workers and employers on responsibilities and obligations under the WCB Act and related policies • Develop client value propositions and understand Experience Rating Assessments and Annual Reports
• Post-secondary education in human resources, psychology, social work, kinesiology, or a related discipline • 2–3 years of experience in customer service or a related field • Good understanding of WCB policy and practices is an asset but not required • Experience in disability management or return to work is an asset but not required • Well-developed communication, analytical, and multitasking skills • Ability to manage an optimal caseload of 45–50 files • Ability to meet file duration, resolution rate, data integrity, quality assurance, leader review, SLA, and response-time benchmarks • Ability to work within core business hours • Ability to contact employees within 24 hours of receiving an Injury Form • Ability to communicate with WCB, employers, and workers and liaise with provincial Workers’ Compensation Boards
• 3 weeks minimum vacation • 26 long weekends a year through the Happy Friday program • Flexible work options including remote and hybrid schedules • Extended health and dental benefits • RRSP matching • Wellness support, including comprehensive mental health resources • Clear career paths • Personalized learning • Leadership committed to investing in employee development • Accommodation during any stage of the hiring process
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