IT Support Technician

Job not on LinkedIn

🕒 October 23

🐊 Florida – Remote

🐊 Florida – Remote

💵 $30 - $40 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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• Open for 18 days.

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DJ&A

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1973

💼 Consulting

🏗️ Construction

🏛️ Government

Consulting • Construction • Government

DJ&A is a multidisciplinary professional services consulting firm founded in 1973 that provides engineering, environmental, surveying, geospatial/GIS, landscape architecture, planning, and construction services. With more than 150 professionals and offices across the western United States, DJ&A delivers transportation, structural, water, dams, utilities, wildfire planning, and related project services for federal, local, tribal, and private clients. The firm emphasizes quality, sustainability, technology, and long-term client partnerships while expanding through acquisitions and strategic partnerships.

📋 Description

• Serve as the hands-on, go-to technology resource for engineers, surveyors and staff in the Southeast region • Own IT issues from first contact through second-level resolution • Support users remotely by phone, chat and remote-access tools, and in person when needed • Provide support for regional offices and coordinate escalations with infrastructure, applications and vendors • Identify recurring problems and flag them for root-cause fixes • Handle requests through phone, chat, email, self-service portal and in person • Troubleshoot Windows devices, Microsoft 365, Teams, identity and MFA, printers, plotters, peripherals and mobile devices • Troubleshoot Wi-Fi, VPN and local network issues • Process access requests, password and MFA resets, distribution list and license changes • Log requests in the ticketing system, update users and maintain accurate asset inventory • Support Autodesk, Bentley and Esri engineering, design and GIS applications, including license clients and large-format printing • Support survey and field hardware, data offload workflows and drone data handling • Image, configure, deploy, refresh and securely retire devices and peripherals • Run onboarding and offboarding for accounts, permissions, devices and system access • Set up and troubleshoot conference room and audio/visual equipment • Write and maintain knowledge base articles and technical procedures • Educate users on equipment and software and explain technical issues in plain language • Support company-wide migrations, security controls, application changes and acquired-office integrations • Participate in occasional weekend maintenance • Meet regional service levels and satisfaction targets and standardize devices within the first twelve months

🎯 Requirements

• 4+ years of hands-on desktop, end-user or help desk support, including on-site and remote support of multiple office locations • Strong, methodical troubleshooting and problem-solving skills • Ability to work independently and manage time and multiple requests • Excellent customer service skills • Clear spoken and written communication • Ability to explain technical concepts in plain language and write clear ticket notes and documentation • Judgment to represent IT credibly to senior engineers and office leaders • Valid driver's license and willingness to travel within the region • Ability to lift and move equipment up to 50 lbs • Windows 10/11 endpoint troubleshooting, imaging and application deployment • Microsoft 365 client services and Teams • Active Directory and Microsoft Entra ID account administration, permissions and MFA support • Networking fundamentals including TCP/IP, DNS, DHCP and VPN • Wireless troubleshooting • Printer, plotter and peripheral setup and troubleshooting • Remote support tools and a ticketing/ITSM system such as ServiceNow or Jira • Mobile device management such as Microsoft Intune • Preferred: experience supporting architecture, engineering or construction software including Autodesk, Bentley and Esri ArcGIS • Preferred: experience supporting survey/field hardware or drone data workflows • Preferred: conference room and audio/visual support experience • Preferred: experience with an office acquisition or IT integration • Preferred: certifications such as CompTIA A+ or Network+, Microsoft 365 Fundamentals or Microsoft Endpoint Administrator • Preferred: associate degree in Information Technology or a related field

🏖️ Benefits

• Remote work arrangement • East Coast business hours • Full-time employment with rare weekend maintenance • Travel within the region • Escalation support from the IT Service Delivery Manager and infrastructure and applications teams

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