Senior Manager, Training

Job not on LinkedIn

🔥 4 minutes ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 CA$179.1k - CA$255.9k / year

⏰ Full Time

🟠 Senior

📚 Learning and Development

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 53 days.

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Docker, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

☁️ SaaS

💰 $105M Series C on 2022-03

Consulting • SaaS

Docker, Inc is a company that simplifies the lives of developers by tackling the complexity of app development. They offer tools that allow developers to bring their ideas to life through containerization and orchestration, making the development process easier and more efficient. Docker's products, including Docker Desktop and Docker Hub, are widely adopted by millions of developers worldwide, enhancing workflows and providing an integrated development pipeline.

📋 Description

• Own the training journey for customer implementation training for admins, IT, security, DevOps, and non-developer teams adopting Docker Sandboxes and AI governance products • Own the Skilljar and Instruqt learning technology stack, including catalog, learning-path structure, and authoring workflows • Author the first implementation paths, labs, and assessments • Configure and administer Skilljar and Instruqt • Design an AI-native training practice using agents to draft courses, lab guides, and assessments and flag stale content, with SME technical review before publication • Establish curriculum standards, implementation path templates, lab patterns, assessment and badging criteria, content refresh cycles, and web-based customer journeys • Partner with Professional Services subject-matter experts to build content and support Instruqt authoring • Use AI agents, vendors, contractors, and SMEs to scale output ahead of headcount • Define team roles, sequencing, and the business case for initial hires • Ensure learner data practices meet Docker privacy, security, vendor review, PII minimization, and DPA standards • Define the customer implementation training strategy, charter, operating model, audiences, intake, prioritization, and success metrics • Launch analytics for implementation milestone completion, badging, and adoption reporting • Ship priority implementation paths with hands-on labs and establish a badging framework • Pilot an AI-assisted content workflow and define AI governance for learner data and generated content • Build a data-backed Training practice and improve implementation completion, provisioning, time-to-value, adoption, retention, expansion, and revenue contribution

🎯 Requirements

• 10+ years in technical training, customer education, or enablement leadership at a SaaS/infrastructure company • 5+ years leading programs or teams • Record of building a function from the ground up • Comfortable as a hands-on builder and sole practitioner, with ability to hire and lead a team as the function grows • Ability to influence senior stakeholders and technical contributors and drive alignment without formal authority • Hands-on experience with an enterprise LMS; Skilljar preferred • Experience with learner journey design • Experience building and running customer implementation, onboarding, or education programs • Experience with instructional design, hands-on labs, and certification or badging • Experience with AI/ML and agentic AI concepts • Ability to build training for AI workloads in enterprise environments • Proven record of measuring training impact using implementation completion, adoption, retention, expansion, and revenue contribution metrics • Preferred: experience applying AI and LLM tools to content production, learner support, or learning operations, with human review and quality controls • Preferred: experience building agent-based or MCP-integrated learning and documentation experiences, including AI lab coaching and automated assessment • Preferred: experience managing vendors and platform engagements • Bonus: technical credibility in containerization, container and software supply chain security, and enterprise IT and identity environments • Bonus: experience linking customer education to implementation completion, retention, and time-to-value metrics in a customer success or CRM platform • Bonus: experience unifying documentation and learning platforms into a single SSO-authenticated learner experience • Must be legally authorized to work in the country where applying • Visa sponsorship is not available for this role

🏖️ Benefits

• Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration. • Flexibility that fits your life – Manage your schedule while delivering great work. • Generous PTO • Designated quarterly Whaleness Days • Designated end-of-year Whaleness break • Home office support • Technology stipend equivalent to US$100 net per month • Annual stipend for conferences, courses, certifications, and continued learning • 16 weeks of paid parental leave after six months of employment • Equity for all full-time employees • Medical, retirement, and paid holidays vary by country • Docker swag

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