Engineering Enablement Specialist

🔥 33 minutes ago

🇨🇦 Canada – Remote

💵 $101.8k - $133.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📚 Learning and Development

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Own end-to-end engineering onboarding and continuous learning programs • Lead major and complex enablement initiatives, establishing objectives, delivery approaches, dependencies, and outcome evaluation • Design scalable playbooks, documentation, learning content, and AI-assisted resources • Drive the strategic use of Generative AI and automation for enablement content, knowledge management, and workflows • Influence adoption of engineering tools, processes, standards, and organizational practices • Partner across Engineering, Product, Operations, and other functions to resolve enablement needs, align priorities, and deliver communications • Establish feedback mechanisms and performance measures to evaluate and improve enablement programs • Guide and coach colleagues involved in enablement initiatives • Evaluate emerging technologies and practices that can improve engineering productivity and access to knowledge

🎯 Requirements

• 8+ years of related professional experience in Engineering Enablement, Technical Training, Learning and Development, Technical Communications, Instructional Design, Program Management, Business Operations, or a related field, or equivalent experience and education • Demonstrated success leading major or complex cross-functional programs with substantial ownership, independent judgment, and limited oversight • Advanced experience developing scalable technical learning, documentation, knowledge management, or enablement programs for technical audiences • Strong background partnering with Engineering leaders and subject matter experts to analyze complex needs and translate technical concepts into practical strategies and resources • Demonstrated ability to influence stakeholders across functions, build alignment, and provide guidance or coaching to colleagues • Strong program and project management capability, including defining approaches, managing dependencies, coordinating priorities, and evaluating outcomes • Demonstrated experience applying Generative AI to content development, knowledge management, communications, or workflow automation • Strong written, verbal, facilitation, and presentation skills • Preferred: Experience working within a global software engineering, SaaS, cloud, or technology organization • Preferred: Familiarity with Agile development, DevOps, cloud technologies, and modern software engineering practices • Preferred: Experience with Confluence, Learning Management Systems, knowledge management platforms, documentation tools, or comparable enterprise enablement technologies • Preferred: Experience designing AI-assisted learning or knowledge solutions, videos, e-learning, interactive learning content, workshops, or other scalable learning experiences

🏖️ Benefits

• Flexible ways of working • Mentorship • Learning programs • Leadership development • Education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families

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