Learning Specialist

🔥 6 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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International SOS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1985

💼 Consulting

📦 Logistics

✈️ Travel

💰 Venture Round on 2007-12

Consulting • Logistics • Travel

International SOS is a leader in health and security services, dedicated to protecting individuals and organizations from health and security threats. With over 40 years of experience, they provide comprehensive travel risk management solutions and 24/7 assistance to help businesses safeguard their employees' wellbeing globally. Serving over 9,000 organizations in 90 countries, International SOS emphasizes proactive health management and crisis response, ensuring organizations can navigate and mitigate risks effectively.

📋 Description

• Deliver high-quality virtual training and coaching tailored to adult learners • Maintain alignment with client expectations and Aspire’s standards of service excellence • Facilitate new hire training, specialty and ongoing training, client-specific training, and post-training support • Ensure every class participant successfully certifies according to company standards, processes, and procedures • Coordinate training logistics, including scheduling, virtual session setup, systems access, attendance tracking, and LMS administration • Ensure training consistency and provide feedback to L&D Management, Service Delivery, Client Services, and HR • Provide post-training coaching and on-the-job training support for new hires transitioning to live calls • Administer knowledge checks, evaluations, and certification activities • Partner with Client Services on new client implementations and program updates • Attend virtual or onsite Train-the-Trainer sessions with clients and cascade training to Aspire teams • Collaborate with the Quality team to identify call/email trends and incorporate findings into training and coaching • Perform other duties as assigned

🎯 Requirements

• Must be located in Ontario, Canada • Skilled in adult learning principles, classroom management, and learner engagement • Excellent presentation, facilitation, and coaching skills • Ability to maintain a strong professional presence through verbal and written communications and workplace demeanor • Ability to thrive in a fast-paced environment, demonstrating resourcefulness and adaptability • Strong collaboration and coordination with key stakeholders, management, and peers • Ability to adapt style and methods to meet diverse learner needs • Comfortable with technology, including virtual platforms, LMS, and training tools • Working knowledge of MS Word, MS Excel, MS PowerPoint, MS Outlook, and MS Visio • Three (3) or more years of experience leading, coaching, and supporting a team in a supervisory or management capacity required • Comprehensive knowledge of travel industry systems, products, and service delivery, including air, hotel, car rental, and cruise reservations, preferred • High school or secondary school required; university degree preferred • Ability to communicate in English, verbally and in writing, in a polished and professional manner required • Flexible and adaptable schedule required to meet learner needs • Dedicated, quiet, and private workspace free from distractions • Ability to sit at a desk for extended periods, minimum 8 hours per day, while operating a computer and telephone headset • Reliable high-speed uninterrupted internet connection meeting minimum company standards • Ability to use hands and fingers to operate a computer keyboard, mouse, and other office equipment • Clear, polished, and professional verbal and written communication and active listening skills • May occasionally require walking, standing, or light lifting of equipment up to 10 pounds

🏖️ Benefits

• Accessibility accommodations available on request for candidates taking part in all aspects of the selection process