Software Training Specialist – Clinical

🔥 21 hours ago

🇨🇦 Canada – Remote

💵 $79k - $88k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 0%

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PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Secondary Market on 2022-03

Healthcare • Consulting • Healthcare Insurance

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Prepare and deliver high-quality training to new and existing customers • Conduct classroom and instructor-led training at company sites, industry conferences, and customer locations, both online and onsite • Coordinate and schedule training sessions, including participant and resource management • Promote adoption of online learning modules such as SmartZone • Determine individual and group training needs • Evaluate and improve training formats, materials, and delivery methods • Use AI tools to analyze learner feedback and performance data and improve training content and delivery • Maintain current curriculum and training content aligned with product updates and industry standards • Implement reinforcement strategies including spaced-learning campaigns, micro-challenges, job aids, and peer learning groups • Facilitate communities of practice, user groups, and ongoing enablement sessions • Define training expectations and assess post-training knowledge transfer • Develop, mentor, and coach customer super users through train-the-trainer programs • Maintain up-to-date training databases and content • Collaborate with Product, Support, and Customer Success teams • Identify and escalate risks related to product adoption, technology, knowledge retention, or self-learning access • Support KPIs including process compliance and customer satisfaction scores • Recommend and improve AI-native processes • Participate in educational workshops, seminars, certification, and release training • Report to the Sr Manager, Professional Services

🎯 Requirements

• Post-secondary education, preferably in training and development, education, or a related field • Previous client-facing training experience, preferably in the software industry • Excellent communication skills, written and verbal, including explaining simple and complex technical concepts to non-technical users • Strong understanding of adult learning concepts/theories, training development techniques, and best practices • Strong software and technology aptitude and literacy • Excellent presentation skills • Experience conducting training sessions both in-person and remotely • Excellent documentation skills • Ability to work in a dynamic and fast-paced environment • Proficiency with gen-AI, including Claude and Copilot • Proficiency with Microsoft Office suite and teleconferencing solutions, including Zoom and WebEx • 30% travel to customer onsite locations is required for eligibility

🏖️ Benefits

• Benefits starting from Day 1 • Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition • Fulltime benefits • Ongoing professional development through workshops and certification • In-house certification and release training