Senior Organizational Change Manager

Job not on LinkedIn

🕒 September 10

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

📚 Learning and Development

👻 Ghost score 11%

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Pathlion

WebsiteAll Job Openings

- employees

🏛️ Government

💼 Consulting

🏢 Enterprise

Government • Consulting • Enterprise

Pathlion is a professional services firm focused on public-sector digital transformation. It delivers end-to-end project management for ServiceNow implementations and financial-system projects for Ontario government clients, provides senior organizational change management for Alberta consumer-licensing modernization (including AI enablement and adoption), and offers DevOps and automation services for Alberta government digital services. Pathlion’s work centers on program delivery, stakeholder engagement, compliance with government standards and procurement rules, training and adoption, and building CI/CD, monitoring, and production operations for public-sector IT systems.

📋 Description

• Provide change management, business readiness, communications, stakeholder engagement, training, adoption, and AI enablement services for the Consumer Licensing Enquiry Outreach (CLEO) initiative • Develop, maintain, and execute integrated Business Readiness and Organizational Change Management strategies aligned with project scope, milestones, releases, and deployments • Identify readiness requirements, dependencies, assumptions, constraints, organizational impacts, and risks associated with new technologies and AI-enabled processes • Identify affected stakeholder groups and conduct change impact, stakeholder readiness, and organizational preparedness assessments • Develop and implement communications and engagement strategies, materials, briefings, presentations, updates, executive reporting content, FAQs, and knowledge resources • Develop and maintain CLEO training approaches and oversee user guides, instructor-led materials, quick reference guides, job aids, process documentation, FAQs, learning resources, and knowledge articles • Coordinate training planning, scheduling, logistics, delivery, workshops, demonstrations, knowledge transfer, and awareness sessions • Develop strategies for user adoption and sustained operational use of CLEO and associated digital capabilities • Support leaders, managers, and subject matter experts in preparing users for new processes, technologies, and approved AI-enabled ways of working • Coordinate deployment readiness, go-live, stabilization, transition to operations, hyper-care, and continuous improvement activities • Monitor readiness indicators and provide recommendations on risks, adoption challenges, mitigation requirements, and improvement opportunities • Provide status reporting and participate in governance forums, steering committee briefings, readiness reviews, stakeholder meetings, and executive reporting sessions • Maintain change management documentation, training artifacts, communications materials, and project records • Leverage approved AI-assisted tools where appropriate while ensuring human review, accountability, privacy, security, accessibility, accuracy, and compliance

🎯 Requirements

• Senior-level Organizational Change Management experience is implied by the role title, but no explicit years-of-experience requirement is stated • Experience developing and executing organizational change management and business readiness strategies • Experience conducting stakeholder impact and readiness assessments • Experience developing communications, engagement strategies, presentations, executive reporting content, FAQs, and knowledge resources • Experience developing and coordinating training, knowledge transfer, workshops, demonstrations, and learning materials • Experience supporting user adoption, deployment readiness, go-live, transition to operations, hyper-care, stabilization, and continuous improvement • Experience with change-related risks, issues, resistance factors, mitigation strategies, and project RAID processes • Ability to work within Government of Alberta project management, organizational change management, responsible AI, privacy, security, accessibility, and governance frameworks • Ability to identify and appropriately use approved Artificial Intelligence and Generative AI tools • Ability to review AI-assisted outputs for accuracy, quality, privacy, security, accessibility, completeness, relevance, and alignment with business objectives and government standards • Ability to prepare status reports, dashboards, readiness metrics, governance materials, and project documentation • Ability to collaborate with business, technical, operational, vendor, leadership, and subject matter expert stakeholders

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